Supply Chain Agent

The Supply Chain Agent keeps Teya's UK supply chain running smoothly: preparing and dispatching devices, managing returns and inventory, and supporting customers. You'll be based at our Milton Keynes warehouse, working with Sales, Customer Relations and other teams as well as our delivery partners.

Responsibilities

Device management: prepare, configure and update terminals; perform minor repairs; test, clean and deactivate returned devices; Provide second-level support for device faults and coordinate interventions; Monitor warehouse stock, replenish it, run regular audits, and keep records of returned and non-returned devices; Dispatch new and replacement orders, arrange collections, manage carriers and delivery schedules, and comply with shipping regulations; Manage purchase orders and supplier relationships; Keep accurate records and help train colleagues and partners; Work with internal teams to resolve issues and discrepancies, and track inactive devices; Monitor KPIs, analyse supply chain data, and suggest efficiency and cost-saving improvements; Process orders and resolve customer queries

Requirements

2 years' experience in warehouse, logistics or inventory management; Proven track record of handling logistics requests; Confident with Microsoft Office, CRM systems and supply chain or stock management software; Basic technical troubleshooting skills; Strong organisational, analytical and communication skills; Customer-first attitude; Works well in a team and stays calm under pressure; Uses data to spot trends and improve processes

Benefits

Physical and mental health support through partnership with GymPass giving free access to over 1,500 gyms in the UK, 1-1 therapy, meditation sessions, digital fitness and nutrition apps; Extended and improved maternity and paternity leave choices; Cycle-to-Work Scheme; Health and Life Insurance; Pension Scheme; 25 days of Annual Leave (+ Bank Holidays); Office snacks every day; Friendly, comfortable and informal office environment in Central London