Support Consultant - German, Tier 1

We are looking for a Customer Support Consultant with German language to join our professional and multicultural team, who will share our interest in solving problems and building good relationships with our reselling partners and end-users around the world.

Responsibilities

Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events; Handle support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM; Interact with other departments and escalate customer feedback further

Requirements

Customer-oriented approach; Good communicator with the ability to ask and listen; Good verbal and writing skills at an Upper-intermediate level in German and English; Problem-solving and logical thinking skills; Result-oriented and stress-resistant; Aspiration to self-development and willingness to grow; Professional, multitasking, and empathetic skills

Benefits

24 working days of annual vacation; Medical insurance; Paid sick leaves and child sick leaves; Maternity and paternity leaves; Breakfasts and lunches in the office; Good working conditions in a comfortable office in UNIT.City; Parking lot with free spaces for employees; Occasional business trips to Western Europe; Constant professional growth and development; Healthy work-life balance