Support Specialist

Collabera is ranked among the top 10 Information Technology (IT) and professional staffing firms in the U.S., with more than $600 million in sales revenue and a global presence that represents approximately 14,000+ professionals across North America (U.S., Canada), Asia Pacific (India, Philippines, Singapore, Malaysia), and Europe (Ireland, Netherlands, Poland, United Kingdom). We support our clients with a strong recruitment model and a sincere commitment to their success, which is why more than 75% of our clients rank us amongst their top three staffing suppliers

Responsibilities

Prepare audit sampling, execute auditing and deliver findings to Operations, Training, and internal partner management teams.; Calibrate auditing processes between partner and internal teams; Must be able to verify, document, and communicate audit results, develop an audit report, and evaluate the effectiveness of corrective action and follow up.; Must be able to audit in a professional, ethical, and objective manner using and interpreting applicable standards or requirements, with an awareness of potential legal and financial ramifications; Excellent time-management skills and organizational agility, including the ability to effectively balance multiple ongoing projects, tasks and priorities; Develop creative methods and process for improving core metrics based on audit findings; Ability to identify and articulate issues, translate them into business requirements and escalate issues appropriately; Proven analytical and problem solving skills with attention to details, process improvement skills; Demonstrated ability to lead and influence work of others; Address special projects as necessary and adapt to the changing requirements of the business; Ability to understand Seller’s perspective and audit from their overall experience, not only the associates.

Requirements

preferably in a quality process/documentation role supporting a customer service environment; Strong analytical skills that can be used to identify patterns, outliers and opportunities; Strong verbal and communication skills; Ability to manage the stress of the position (for example, deadline pressures and ambiguity)