SVP, Client Services, MedComm (Pharma Ad Agency Exp Required)

EVERSANA INTOUCH® is a global, full-service marketing agency network serving the life sciences industry, and is the first – and only – agency network to be part of a fully integrated commercialization platform through EVERSANA®. We provide next-generation creative and media services, enterprise solutions and data analytics services for clients.

We get fired up when people talk about getting—and staying—healthy. That’s where we find our inspiration: in the very human experiences of patients, doctors, and even each other. Then, we collaborate on ways to make caring for one’s health more achievable, connecting patients and physicians with the information and tools they need.

We embrace diversity in backgrounds and experiences. Improving patient lives around the world is a priority, and we need people from all backgrounds and swaths of life to help build the future of the healthcare and the life sciences industry. We believe our people make all the difference in cultivating an inclusive culture that embraces our cultural beliefs.

WHAT DOES AN SVP, CLIENT SERVICES, MEDCOMM DO?

The role of a Senior Vice President (SVP), Client Services, MedComm involves leading client relationships and ensuring the delivery of high-quality medical communications. The SVP, Client Services, MedComms at EVERSANA INTOUCH is responsible for leading client relationships and ensuring their needs are met with exceptional service. This role involves building and maintaining strong relationships with key stakeholders, including clients, healthcare professionals, and regulatory bodies. The SVP will lead client meetings and presentations, providing strategic insights and recommendations, and develop client service strategies that align with client goals and regulatory requirements. Key duties include overseeing the development and execution of medical communication plans, ensuring the scientific accuracy of all content, and leading a team of account managers and medical communication professionals. The SVP will foster a collaborative work environment, manage workload distribution, identify new business opportunities, develop proposals, monitor market trends, and ensure compliance with industry regulations. Additionally, this role will implement quality control processes and monitor client satisfaction and project performance metrics.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Our employees are tasked with delivering excellent business results through the efforts of their teams. These results are achieved by:

WHAT ARE WE LOOKING FOR?

The requirements listed below are representative of the experience, education, knowledge, skill and/or abilities required.

Responsibilities

Serve as the primary point of contact for clients, ensuring their needs are met and expectations exceeded.; Build and maintain strong relationships with key stakeholders, including clients, healthcare professionals, and regulatory bodies.; Lead client meetings and presentations, providing strategic insights and recommendations.; Develop and implement client service strategies that align with client goals and regulatory requirements.; Oversee the development and execution of medical communication plans and campaigns.; Ensure the scientific accuracy and integrity of all medical content produced by the agency.; Lead and mentor a team of account managers and medical communication professionals.; Foster a collaborative and motivating work environment, encouraging innovation and excellence.; Manage workload distribution and ensure timely delivery of projects.; Identify and pursue new business opportunities within existing and potential client accounts.; Develop proposals and pitch presentations to secure new projects and clients.; Monitor market trends and competitor activities to inform business development strategies.; Implement and maintain quality control processes for all client service activities.; Ensure compliance with industry regulations and standards.; Monitor and report on client satisfaction and project performance metrics.; Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.; All other duties as assigned

Requirements

Advanced degree in a medical or scientific field (e.g., MD, PhD, PharmD).; Extensive experience in client services, medical communications, or a related field, preferably within a pharmaceutical or healthcare advertising agency.; Strong leadership and management skills, excellent communication and presentation abilities, and a deep understanding of medical and regulatory environments