System Administrator 3 (D26)

The System Administrator provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.

Responsibilities

Provide support for implementation, troubleshooting and maintenance of IT systems; Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution; Manage the daily activities of configuration and operation of IT systems; Provide assistance to users in accessing and using IT systems; Provide support for the escalation and communication of status to agency management and internal customers; Optimize system operations and resource utilization, and perform system capacity analysis and planning; Provide detailed analysis and feedback to agency management and internal customers for escalated tickets; Provide support for the dispatch system and hardware problems; Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software; Troubleshoot, maintain integrity of and configure network components; Implement operating systems enhancements to improve reliability and performance; Support the design of systems, mission architecture and associated hardware; Possess a working knowledge of system administration interdependencies as part of the Service Oriented Architecture (SOA); Analyze and resolve complex problems associated with server hardware, applications and software integration

Requirements

15 years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity; Bachelor's degree in a technical discipline from an accredited college or university (5 additional years of SA experience may be substituted); 5 years of Infrastructure experience installing, configuring, maintaining, troubleshooting, and using system security (container security, virtual machine security, security boundary enforcement), configuration, and reporting tools; Active TS/SCI authorization; Security background check required

Nice to have

Experience with ELK, Tripwire, VMware, RedHat SELinux security tool suite; Previously completed security background check

Benefits

Competitive salaries; Great Health/Dental/Vision/Other Insurance Benefits; Excellent 401K plans; 11 Paid Company Holidays & PTO Tiers; Educational Reimbursement Programs; No red tape; Limitless environment where you matter; Recognition of outstanding work and other employee incentives; Opportunities for advancement