Systems Administrator

We have an immediate opportunity for a Systems Administrator to join our growing Information Technology team supporting more than 250 veterinary hospitals across the United States. This is a highly hands-on technical role focused on supporting end users, systems, devices, and technology services throughout the organization. The ideal candidate will possess strong troubleshooting skills, experience supporting Microsoft 365 environments, and a passion for delivering excellent customer service. The Systems Administrator will work closely with the IT Operations Manager, managed service provider (MSP) partners, hospital teams, and software vendors to ensure reliable and responsive technology support across the organization. This position reports to the IT Operations Manager.

Responsibilities

Provide Tier 1 and Tier 2 technical support for hospitals and corporate team members; Troubleshoot and resolve hardware, software, and connectivity issues; Support users through phone, email, remote support tools, and ticketing systems; Escalate issues appropriately while maintaining ownership through resolution; Manage and support Microsoft 365 users and services; Provision and deprovision user accounts; Assign and manage Microsoft licenses; Assist with security and compliance administration; Support password resets, multifactor authentication, and identity management; Configure, deploy, and support laptops, desktops, tablets, and mobile devices; Maintain endpoint security and compliance standards; Support Windows and macOS environments; Assist with software deployments and operating system updates; Maintain device inventory and asset information; Assist with troubleshooting network connectivity issues; Support firewalls, network switches, wireless access points, internet connectivity, and VPN connections; Work with MSP partners and vendors to resolve infrastructure issues; Support printers, label printers, credit card terminals, digital imaging systems, X-ray equipment, practice management systems, clinical workstations, and telephony solutions; Work directly with software and hardware vendors to troubleshoot issues; Coordinate support activities involving specialized veterinary and medical equipment; Track vendor cases through resolution; Assist with software installations, upgrades, and system integrations; Assist with technology deployments and upgrades; Participate in hardware refresh initiatives; Support onboarding of newly acquired hospitals; Assist with infrastructure and cybersecurity improvement projects; Maintain technical documentation and knowledge base resources

Requirements

Bachelor's degree in Information Technology, Information Systems, Computer Science, or a related field, or equivalent combination of education and experience; 1-3 years of professional IT support, help desk, systems administration, or technical support experience; Experience administering Microsoft 365 environments; Experience supporting Entra ID, Exchange Online, Microsoft Teams, SharePoint Online, and Microsoft Intune; Experience supporting Windows workstations and laptops; Basic understanding of networking fundamentals including TCP/IP, DNS, DHCP, wireless networking, and VPN connectivity; Strong troubleshooting and customer service skills; Ability to prioritize and manage multiple support requests; Strong verbal and written communication skills; Ability to work independently in a remote environment; Willingness to travel when required

Nice to have

Bachelor's degree in a technology-related field; Veterinary, healthcare, medical, dental, or multi-site retail support experience; Experience supporting macOS, mobile device management platforms, Intune, Microsoft Defender, ConnectWise, ServiceNow, and NinjaOne; Experience supporting imaging equipment or specialized medical devices; Experience working within an MSP or co-managed IT environment; CompTIA A+, Network+, or Microsoft certifications

Benefits

Competitive compensation package including salary and bonus opportunity; Health benefits; Paid time off; Professional development opportunities