Team Lead Account Management

Talabat is part of the Delivery Hero Group, the world's pioneering local delivery platform, with a mission to deliver an amazing experience: fast, easy, and to your door. The company operates in around 65 countries worldwide and is headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. As an Account Management Team Lead, you will coach a team of account managers to build long-term successful relationships with their partners, and lead by example by managing your own portfolio of partners and growing their business.

Responsibilities

Coach a team of account managers to build long-term successful relationships with partners; Lead by example by managing your own portfolio of partners and growing their business; Manage critical partners with a high degree of complexity; Coach your team to handle end-to-end client relationships including pitching, negotiation, and building long-term profitable relationships; Ensure daily, weekly, and monthly targets are on track and work with each team member to ensure high efficiency and effectiveness; Provide ongoing training and development for your team; Maintain granular reporting on team performance; Set clear expectations, provide guidance, and ensure the professional development of team members; Develop and implement account management strategies to maximize partner success and revenue; Personally manage key restaurant partner accounts, ensuring growth, satisfaction, and successful execution of account plans; Build and maintain strong relationships with restaurant partners, understanding their needs and ensuring their expectations are met; Collaborate with cross-functional teams to address partner concerns and optimize the overall partner experience; Utilize data analytics to assess account performance, identify trends, and propose strategic recommendations; Prepare regular reports on team and account performance for senior management; Identify opportunities for process optimization and contribute to the development of best practices; Drive pipeline and attainment against team goals

Requirements

5+ years of experience, ideally in sales, account management, or related experience; Passion for sales; Excel in a transactional deal cycle; High level of ownership and dedication; Show creative sales tactics to engage with prospects; Experience using CRM (Salesforce) and Google Apps; Must be a native Arabic speaker