Team Lead, Email Deliverability

Braze helps customers to create memorable experiences between consumers and the brands they love. Email is a core channel for our customers. We are looking for a technically-versed email deliverability subject-matter expert with experience nurturing and supporting expert deliverability consultants to join our team. As Team Lead, Email Deliverability, you will lead a regional team of customer-facing deliverability experts and own a book of business.

Responsibilities

Provide advanced deliverability support to our customers and our internal teams; Carry and service a small portfolio of assigned customers with a paid Deliverability Services Consulting entitlement; Oversee, nurture, and grow a small team of regionally-based deliverability consultants through day-to-day interactions and long-term career development; Interface directly with prospects and customers, leveraging email deliverability expertise and leadership skills to help build strong relationships and foster trust; Function as an escalation point for the regional team to support customers through deliverability issues, as well as increase customer value and retention; Aid in long-term, strategic deliverability planning for high-touch, high-visibility brands that send from the Braze email infrastructure; Partner with cross-functional teams, like Customer Success, Technical Support, Sales, and Growth, to develop and iterate on strategies that improve Braze teams and our customer experience; Ideate on and lead strategic projects that help to mature process, product, thought leadership, or customer education

Requirements

Experience nurturing and supporting expert deliverability consultants; Experience coaching or mentoring email deliverability consultants to influence great team culture, high employee satisfaction, long-term employee retention, and excellent team performance; Very strong understanding of the email deliverability space, including technical concepts and best practice deliverability strategies; A well-demonstrated, consultative approach to deliverability issue analysis, root cause identification, and high client satisfaction throughout issue support; High familiarity in coordinating with mailbox providers, blocklist operators, and filtering companies to understand the evolving email landscape and navigate challenging deliverability outcomes; Proven experience in identifying and implementing process optimization and transformation in order to increase process efficiency, reduce time-to-market & support scalability; Excellent communication skills, able to work with, influence, and align with multiple stakeholders; A strong mindset of problem-solving with multiple operational tools

Benefits

Competitive compensation that may include equity; Equity grants of restricted stock (RSUs); Retirement and Employee Stock Purchase Plans; Flexible paid time off; Comprehensive benefit plans covering medical, dental, vision, life, and disability; Family services that include fertility benefits and equal paid parental leave; Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend; A curated in-office employee experience, designed to foster community, team connections, and innovation; Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching; Employee Resource Groups that provide supportive communities within Braze; Collaborative, transparent, and fun culture recognized as a Great Place to Work®