Team Lead (Full time) - PENN

PENN. Penningtons is the premier Canadian destination for plus-size fashion. As champions of body acceptance and size inclusivity, we stand as dedicated partners and advocates for our customers. We empower women to be fearless and embrace fashion as a form of self-celebration. If you are passionate about body acceptance and refuse to compromise on your style or your career, apply today!

RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montréal, Quebec since 1926, with over 400 stores across the country and three fashion brands — Reitmans, RW&CO, and PENN. Penningtons.

As a Team Lead , you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership, sense of style, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment.

Responsibilities

Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs).; Assist with day-to-day operations , including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support.; Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience.; Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance.; Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities.; Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans.; Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards.

Requirements

6+ months of leadership or supervisory experience in a retail or customer-focused environment.; Ability to motivate, support, and guide a team toward shared goals.; Strong communication and problem-solving skills.; Customer-focused mindset with the ability to create a welcoming and engaging shopping experience.; Excellent organizational and multitasking abilities in a fast-paced environment.; Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow.; Passion for fashion: good sense of style and solid knowledge of fashion trends.; Proficient in POS, ERP, ATS systems and Microsoft Office Suite.; Flexible availability, able to work evenings, weekends and holidays.; Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet).; High school diploma required.

Benefits

Paid Time Off : Sick days, flexible days, and vacation to help you achieve a better work-life balance; Well-Being First : Access a comprehensive benefits program designed to take care of you; Monthly Bonus* : Attractive bonus potential to reward your efforts and outstanding performance!; Career Advancement* : Opportunities for professional growth and career development; Tuition Reimbursement* : Invest in your future with financial support for your education; Enjoy up to 70% off* on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons); Generous Referral Policy* : Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!