Team Leader Aged Care Assessors - QLD

Find your next move at APM. Are you committed to ‘Enabling Better Lives’? We are looking for a suitably qualified, passionate individual to fill the role of Team Leader who will lead and support a multi-disciplinary Aged Care assessment team. You can expect great work life balance, opportunities to diversify your skill set and access to learning and development opportunities. When you join APM, there’s an opportunity to grow your career across multiple global brands and geographies. You can expect employee benefits and enjoy all the benefits of a global company including discount gym and health insurance plus discounts at hundreds of retail outlets. But most of all you can expect to make a lasting impact on the lives of older Australians.

Responsibilities

Manage and inspire a team of Aged Care Clinical Assessors who provide face-to-face assessments with older Australians in their homes; Develop a dynamic team and engage with various stakeholders; Ensure older Australians receive the best possible assessment and that quality targets are achieved; Travel within your regions; Undertake some assessments to maintain your skills; Work within a multi-disciplinary team and receive a full induction training program.

Requirements

A commitment to building and leading a strong, positive and connected team who work remotely; Alignment and commitment to the APM Values of Integrity, Customer Focus, Respect, Empathy, Achievement, Teamwork and Enthusiasm; Proven experience driving the best outcome for clients, high performance and optimal quality; Agility as a leader and proven ability to adapt to change and manage multiple priorities; Excellent communication skills (written & oral) when liaising with the team, clients, internal and external stakeholders; Embody and develop within others a ‘Can do’ approach to problem-solving and a high degree of self-motivation; Demonstrated experience to model and lead a team who provide exemplary customer service; An understanding of the commercial aspect of service delivery; A high level of computer literacy and ability to navigate online systems and platforms; Demonstrated experience in a leadership role; At least 1 year in aged care, including client assessments and/or service delivery; Relevant Tertiary qualifications in Nursing, Occupational Therapy, Physiotherapy, Social Work, Speech Therapy, Dietetics or Exercise Physiology; Current unrestricted General Registration with the Australian Health Practitioners Regulation Agency (AHPRA) or other disciplinary specific regulatory bodies; Demonstrated ability to connect with, manage and develop staff to achieve high performance and build a positive culture with remote teams; Proven ability to drive continuous improvement within a team; Awareness of operating in a dynamic commercial environment; Demonstrated experience in customer service management including complaints resolution; Intermediate computer skills in Word, Excel, Outlook and client management systems and platforms; Proof of relevant required vaccination status; Current Australian driver’s licence, a comprehensively insured and well-maintained vehicle and the ability to travel; This position is contingent upon the successful completion of all mandatory pre-employment checks, which may include background verification in accordance with applicable laws and company policy.

Benefits

Great work life balance; Opportunities to diversify your skill set; Access to learning and development opportunities; Opportunity to grow your career across multiple global brands and geographies; Discount gym and health insurance; Discounts at hundreds of retail outlets; Full induction training program; Opportunity to make a lasting impact on the lives of older Australians.