Team Leader

Benefits

Do you have a passion for providing genuine hospitality and impeccable service? Are you a collaborative team player? Are you friendly, professional and efficient? Yes? Then this is the role for you. At BaxterStorey, we believe that every interaction is an opportunity to create a lasting impression, that’s why we’re looking for a Food Service Assistant who strives to exceed expectations at every turn. As a trailblazer in the hospitality industry, we are excited to open our doors to individuals who share our passion for delivering exceptional experiences and creating unforgettable moments.

We believe that it is our people that set us apart, that’s why as a member of our team, you will be supported in an inclusive environment that encourages growth and celebrates diversity. We will invest in your development with ongoing training, to ensure that you have the skills and knowledge to thrive in your role, and we guarantee a good work-life balance, because we believe that people excel when they are given the space to take care of themselves.

If you are a Food Service Assistant who thrives on delivering extraordinary experiences, loves to be part of a harmonious and collaborative team, we would love to hear from you!

Responsibilities

Leadership- Provide leadership and guidance to all team members to ensure a positive customer experience and achieve daily targets.; Service – Delivering a prompt and organised service in a fast paced environment while maintaining attention to detail; Supervising day to day operations, ensuring company policies and procedures are followed.; Cash up procedure - Completing and overseeing the end of day cash up process, ensuring accuracy and compliance with company procedures.; Staff development - Supporting your teams development through coaching, training and performance feedback.; Customer Service - Providing a welcomingand professional guest experience, handling queries and complaints effectively and ensuring customer satisfaction at all time.; Adherence to Regulations - comply with health and safety regulations, as well as any specific food service or catering guidelines established on location; Cleanliness - maintain cleanliness and hygiene standards in the kitchen and dining areas

Requirements

Have previous experience in a Team Leader roles ideally in contacting catering or hospitality; Possess excellent team leader and communication skills; Good delegation and influencing skills; Able to demonstrate your analytical approach to problem solving; Have the ability to display a real passion for food and customer service; You draw satisfaction from working within a collaborative and inclusive team environment; Ability to adapt to challenges and opportunities with a solution-oriented perspectiv; Works in line with BaxterStorey processes

Benefits

20 Days holiday plus bank holidays; Plus your birthday off; 3 volunteering days; 3 days grandparent leave; 26 week’s enhanced maternity leave; Secondary carer leave; Wedding/commitment day leave; Free meals on shift; Bespoke training and development opportunities; Apprenticeships opportunities for all experience levels; Pension and life insurance; Discounts available on our HAPI app, high street shops, holidays & cinema; Wellbeing hub; Access to employee assistance programme; Cycle to work scheme