Team Leader - Tourism

Mō mātou | About us

New Zealand School of Tourism is the country’s largest private tertiary establishment specialising in training programmes for the airline, travel and tourism industries. We’re also one of the oldest, helping Kiwis take flight in their tourism and travel careers for more than 35 years!

We strive for success in everything we do with the strongest integrity. We are an organisation committed to delivering services that meet the needs of Māori and Moana Oceania learners and their whānau. We recognise the strength that lies in diversity and the integral role it plays in achieving extraordinary outcomes & making a difference in our communities.

To find out more about us, please visit https://www.nzschooloftourism.co.nz/

About the role

As Team Leader, you will support the operational and academic success of the campus, driving strong attendance, engagement, and learner outcomes. Reporting to the Campus Manager, you will work closely with Trainers to build a positive, high-performing learning environment. You will focus on developing Trainer capability, lifting performance, and ensuring high standards of teaching and student experience. Leading by example, you will foster a supportive culture aligned with company values and contribute to both team and student success.

About you

You are an experienced people leader with a strong background in training or teaching, and a passion for developing others. You are motivated to shape how skills are delivered, ensuring students are well prepared for success in industry. You bring a collaborative approach, high standards, and a commitment to continuous improvement in both team performance and learner outcomes.

Responsibilities

Support and drive strong academic outcomes; Manage and coach Trainers to meet performance KPIs; Ensure high-quality teaching delivery across programmes; Oversee day-to-day educational operations of the campus; Foster a positive, high-performing team environment; Ensure alignment with and demonstration of company values

Requirements

Proven experience leading and managing tutors, trainers, or educators; Minimum 5 years’ experience in the Tourism and/or Aviation industry; At least 2 years’ experience in a supervisory or leadership role; Experience in an education or workplace training environment; Sound knowledge of NZQA frameworks, academic delivery, and compliance requirements; Certificate in Adult Teaching (Level 4 or higher) is highly desirable

Benefits

Enjoy work-life balance - No more weekend shifts. Enjoy time off over Xmas/New Year; Birthday leave / one day extra leave for special events; Use your proven performance track record, and coaching/mentoring skills for your mahi; Strong commitment to your growth & development as an educator; Enrich the lives of our diverse learners and inspire them to step into an exciting career in Travel & Tourism