Tech-Enabled Service Lead

As Tech-Enabled Service Lead, you own Flinn's AI-enabled services business end to end. You build and scale a team of clinical and regulatory experts who deliver standardised, high-quality services - Clinical Evaluation Reports, regulatory intelligence reports, market expansion assessments - directly to MedTech customers.

Responsibilities

Own Flinn's AI-enabled services business end to end; Build and scale a team of clinical and regulatory experts; Define and refine the service portfolio, pricing, packaging, and positioning; Own the commercial process for services engagements from qualified leads to closing; Build a scalable, repeatable sales-to-delivery handoff; Set and track revenue targets, utilisation rates, and margin goals; Build the operational backbone: project tracking, capacity planning, QA processes, delivery templates, SLAs; Ensure every deliverable meets Flinn's quality standard and withstands regulatory scrutiny; Manage timelines, resource allocation, and customer expectations; Identify and eliminate inefficiencies; Leverage AI-powered tools and automation; Lead, mentor, and develop a growing team of clinical and regulatory domain experts; Hire strategically as demand grows; Collaborate with Sales, Product Managers, and Customer Solutions

Requirements

Built or scaled a professional services operation, consulting practice, business unit, or company; Experience scoping, pricing, and selling services engagements; Managed teams and getting the best out of domain experts; Manage multiple concurrent workstreams; Build systems and processes that scale; Thrive in ambiguity and move fast; Embrace modern tools, including AI; Communicate complex ideas clearly and concisely; Fluency in English required; 5+ years of professional experience in business, operations, or consulting; Demonstrated experience building or scaling a services operation, business unit, or company; Track record of people management: hiring, developing, retaining high-calibre specialists; Experience working closely with sales teams to convert pipeline into revenue; Background in consulting, general management, or entrepreneurship strongly preferred

Nice to have

German is a plus; Experience in MedTech, pharma, or other regulated industries is a plus but not required; Sales skills or experience in a client-facing commercial role is a significant advantage; Relevant qualifications in business, engineering, life sciences, or related field; MBA/PhD is a plus; Founders and former founders are welcome

Benefits

Join a fast-growing, well-funded European startup; Mission-driven health-tech company; End-to-end ownership of core operational processes; Key role in scaling Flinn; High-trust, low-ego environment; Flexible working hours; Remote flexibility; Regular team time in Vienna; Net-zero company; Employee-friendly equity packages with fair vesting and profit-sharing; Professional and career development