Technical Account Manager - C-UAS

As an Embedded Technical Account Manager at Dedrone, an Axon company, you will be the technical face of Dedrone inside one of the most strategically important Counter-UAS programs in Europe. You will be the primary in-country technical point of contact for the customer, fostering a long-term strategic partnership and ensuring Dedrone's solutions deliver against the operational mission of protecting people, public safety operations, and critical infrastructure from the drone threat. You will provide technical expertise, day-to-day operational ownership, and customer advocacy using DedroneTracker.AI, RF sensors, radar, and EO/IR camera systems. Reports to: Manager, Technical Account Management & Regional Support.

Responsibilities

Perform test flights with drones (primarily DJI) to verify sensor performance; Configure drones for automated circle flights and analyze server data to ensure sensors and IP cameras are functioning correctly; Achieve expertise in Dedrone technologies including DedroneTracker.AI C2, the RF sensor portfolio, Robin Radar, FLIR / Axis EO/IR PTZ cameras, and authorised mitigation systems; Serve as the primary technical liaison between Dedrone and the customer program office and site-level operational owners; Participate in operational and technical meetings with the customer; Build and maintain an internal Axon / Dedrone network and communicate customer feedback to drive product improvements; Provide hands-on field support across the deployment lifecycle, including hardware reception, sensor commissioning, network connectivity validation, C2 platform configuration, and acceptance testing; Monitor support tickets, provide tier-2 technical troubleshooting, and escalate to L3 / R&D when necessary; Ensure Service Level Requirements and contractual obligations are met; Identify and escalate risks; Facilitate training and knowledge transfer for customer operators, including integrations; Assist in customer security assessments and vendor refresh assessments; Maintain and administer deployment records, including shipment tracking and RMAs; Coordinate with the third-party in-country installer on site readiness, physical installation, and L1 maintenance handoff; Strengthen technical health with proactive reviews, release readiness, and performance guidance

Requirements

EU citizenship for security clearance purposes; Fluent in English; 5+ years of experience in an IT, network engineering, RF / sensor field engineering, or technical deployment role; Proven track record of managing customer relationships and technical projects successfully; Ability to work autonomously to meet objectives with minimal oversight, particularly when embedded with the customer day-to-day; Working knowledge of Linux and Ubuntu - SSH; Network administration: TCP/IP, VLANs, DHCP, DNS, SSH, firewalls, VPNs, LTE backhaul; Basic SQL, certificate management; On-prem, offline / air-gapped, and cloud deployment models; Active Directory / Entra ID and identity integration patterns; API integrations and SaaS application administration; Solid ability to tailor technical discussions to varied audiences; Strong documentation discipline (architecture diagrams, runbooks, S2S handover packs, operator training materials); Comfortable maintaining a home lab and learning new sensor / RF / radar / EO/IR technologies at depth

Nice to have

Counter UAS or drone pilot experience; Experience working with law enforcement, defense, or government entities