Technical Account Manager

Scale Army is a staffing agency dedicated to connecting international talent with US-based companies. We're hiring a Technical Account Manager to own and grow a portfolio of client relationships while driving successful hiring outcomes across technical searches — engineering, AI, and specialized technical roles. This role is open to candidates based in LATAM, Africa, and Eastern Europe.

Responsibilities

Leading scoping calls and intake conversations, and assisting sales calls, to translate technical requirements into actionable search criteria and support new business conversations; Aligning hiring priorities with budgets and business goals; Ensuring hiring processes move quickly and efficiently; Monitoring active technical searches and placement progress; Managing client communication throughout the hiring lifecycle; Supporting offer, closing, and onboarding coordination; Acting as the escalation point for complex client situations; Driving account growth through upsells and additional technical hiring opportunities; Maintaining strong client relationships and long-term retention; Identifying risks early and proactively managing client satisfaction; Expanding partnerships across multiple engineering/technical teams within client accounts; Supporting renewals and ongoing partnership conversations; Forecasting technical hiring demand and upcoming headcount needs; Building long-term relationships with founders and technical hiring leaders; Advising clients on technical hiring strategy and market/talent insights; Conducting strategic check-ins and business reviews; Helping clients improve hiring processes and technical role definition; Positioning the company as a long-term technical hiring partner rather than a transactional vendor

Requirements

5+ years in technical staffing, technical recruiting, client partnership, or agency environments placing engineering/technical talent; Experience running or assisting scoping calls, intake calls, and/or sales calls with clients — comfortable in conversations that define technical requirements and support new business; Experience managing multiple technical client accounts simultaneously; Strong placement and client retention track record across technical roles; Commercial mindset with the ability to grow accounts through upsells and expansion; Working knowledge of technical role types and hiring markets (software engineering, infrastructure, data, etc.) sufficient to hold credible conversations with technical hiring managers; Strong communication and relationship management skills; Ability to manage fast-paced hiring processes across multiple clients; Highly organized with strong operational thinking

Nice to have

Excellent English skills, written and spoken; Experience placing AI specialists, ML engineers, or other AI/ML-focused roles; Familiarity with the AI hiring market and current AI talent landscape; Technical staffing or agency professionals who thrive in client-facing environments; Professionals confident running or assisting scoping, intake, or sales calls with technical stakeholders; Commercially minded operators who enjoy growing accounts and building partnerships; Relationship-driven professionals focused on retention and long-term success; People who enjoy balancing strategy, technical hiring execution, and client growth in a fast-paced environment