Technical Account Manager – Spanish Speaker

Coralogix is rebuilding the path to observability using a real-time streaming analytics pipeline that provides monitoring, visualization, and alerting capabilities without the burden of indexing. By enabling users to define different data pipelines per use case, we provide deep Observability and Security insights, at an infinite scale, for less than half the cost. Technical Account Managers at Coralogix play a vital role in the customer journey, leading the technical onboarding process from the moment a deal is signed. Their mission is to set customers up for long-term success by ensuring a smooth implementation, rapid time-to-value, and the foundation for strong adoption.

Responsibilities

Lead the onboarding process, from new integrations, creation of artifacts to trainings and troubleshooting; Solve customer’s technical problems by adopting the platform, integrating new data and existing integrations; Understanding customers technical requirements and business goals to consistently create new artifacts and deliver value; Know the Log Management / Observability markets well and be able to help customers by using the best technical practices available; Build a successful and ongoing game plan for each customer based on a specific data analysis and customer’s needs; Establishing relationships and engaging with technical counterparts to drive product adoption; Advocate internally for customer needs within Coralogix and influence a product development roadmap

Requirements

Native level of Spanish and English - Must; High technical knowledge in DevOps / Cloud / Observability tools; At least 2 years experience in customer facing positions in post sale, delivery, services, stakeholder management, lead QBR's; Hands-on experience in technical integrations and complex troubleshooting

Nice to have

Industry knowledge and opinions on Monitoring, Observability, Log Management, SIEM; Strong presentation skills with the ability to establish credibility with executives; Hands-on Engineering/DevOps background; Comfortable coding in any high-level programming language (Java, Go, Python); BSc degree in Computer Science / Engineering; Experience in SAAS B2B software companies

Benefits

Healthcare benefits; Dental benefits; Mental health benefits; 401(k) plan and match; Paid sick time; Paid time off