Technical Accounts Specialist

You will play a key role in supporting the Technical Accounts team by managing day-to-day integration operations, including triaging Integration SMS requests, executing Atom Feed integration configurations and bulk SFDC uploads, and monitoring the #parcs_integrations Slack channel. You will partner with Senior Technical Support Specialists, Senior Technical Accounts Specialists, the Manager, Technical Accounts, and the broader Supply organization to ensure requests, configurations, and partner-impacting issues are addressed promptly and accurately. This role is an excellent opportunity to build a strong foundation in technical operations, the parking industry, and SpotHero's PARCS partner ecosystem.

Responsibilities

Manage and assign Integration SMS requests, including unassigned and reopened tickets routed in from integrations-support@spothero.com and SFDC; Triage, assign, and escalate to the Senior Technical Support Specialist or Manager, Technical Accounts as appropriate; Execute Validation API/Atom Feed integration configurations and bulk SFDC uploads using SpotHero Admin, Atom Feed Usage, the Atom Feed Worksheet, and Django; Diagnose ongoing trends at various supply locations through research, investigation, and understanding of multiple internal systems; Work with Operators, PARCS vendors, IT services vendors, Sales Ops, and Growth Managers to support new and existing supply locations on the SpotHero platform; Monitor the #parcs_integrations Slack channel on the team's monitoring schedule and route requests to the appropriate SFDC queue; Maintain a healthy Technical Accounts ticket queue in Salesforce, ensuring statuses are accurate, ownership is clear, and aging tickets are surfaced and escalated; Execute PARCS integration onboarding and operational continuity by partnering with Senior Technical Support Specialist, Senior Technical Accounts Specialist, Growth Managers, the #technical-supply-support Slack channel, and the Integrations Squad; Capture and maintain documentation in Confluence for routine workflows, configuration steps, and monitoring procedures so the team can scale consistently; Identify opportunities to improve and document existing intake, monitoring, and configuration processes; Support the broader Technical Accounts team with ad-hoc business requests, queue triage, and bulk data management as needed

Requirements

2+ years of experience in customer support, operations, technical coordination, or a related administrative role; Strong organizational skills with the ability to manage and triage multiple competing priorities; Comfortable working in Salesforce, Slack, Google Workspace, and Confluence; Ability to learn new tools, systems, and workflows quickly; Clear, professional written and verbal communication skills; A proactive, detail-oriented mindset with a strong sense of ownership; Interest in growing into a more senior technical role (such as Technical Support Specialist); Experience with logging and monitoring tools such as Sumo Logic; Experience with GSuite, Salesforce, Jira and Confluence; Action-Oriented; Analytical; Collaboration & Team Communication; Multi-Task; Patience; Process Adherence & Improvement; Relationship Management; Technical Capability; Time Management

Nice to have

Technology or parking industry experience a plus; Bachelor's degree or equivalent hands-on experience preferred

Benefits

Medical, dental, and vision premium coverage; company-sponsored Life Insurance, STD, and AD&D coverage; 401(k) with match and immediate vesting; Flexible PTO policy; Uber Eats weekly lunch stipend for in-office days; Udemy License and Personal Learning Budget; Annual parking stipend; Employee Resource Groups; Mentorship Program; Wellness program; Discretionary bonus and stock options