Technical Consultant - ServiceNow CMDB

We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations.

This role is heavily focused (70–80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary.

Responsibilities

Lead the design, implementation, and ongoing optimization of CMDB architecture , ensuring data accuracy, governance, and scalability.; Own and manage ServiceNow Discovery , including configuration, troubleshooting, and continuous improvement.; Design and implement integrations using REST, SOAP, MID Server, and Integration Hub , ensuring seamless data flow across systems.; Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices.; Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations .; Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance.; Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases.; Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies .; Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture .; Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.; Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.; Comfortable working in Agile environments with active sprint participation and backlog grooming.

Requirements

4+ years of hands-on experience in ServiceNow development and implementation .; Strong expertise in:; CMDB (mandatory); Discovery (mandatory); Integrations (REST, SOAP, MID Server, APIs) (mandatory); Good understanding of CMDB data modeling, CI relationships, and governance frameworks .; Experience with Integration Hub, external system integrations, and API-based architecture .; Working knowledge of ITSM and other modules (secondary focus).; Strong scripting skills (JavaScript, Glide APIs).; Excellent communication skills with the ability to interact with both technical and business stakeholders.; ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).