Technical Content Delivery Manager

As a Technical Content Delivery Manager on the Solutions Engineering (SE) Enablement team, you will drive the platform strategy, content curation, and discoverability architecture for technical enablement assets across the global SE organization. In this role, you will report directly to the Director of Solutions Engineering Enablement and own the end-to-end administration and data organization structure of our Learning Management System (LMS) powered by HighSpot. You will bridge the gap between complex product engineering and field readiness, leveraging a strong understanding of Verkada's physical security platform to design intuitive content hierarchies. By collaborating with IT/Data teams on AI best practices, you will optimize semantic searchability while owning the advanced analytics, feedback loops, and deprecation workflows necessary to maintain a pristine, high-impact technical repository.

Responsibilities

Manage and optimize the HighSpot LMS as the single source of truth for the global SE organization; Design, implement, and govern the foundational data organization and folder structure aligned with Verkada's product matrix; Structure, tag, and deliver targeted content across onboarding, continuous education, and just-in-time learning modalities; Partner with internal IT and Data teams to implement AI best practices, automated tagging, and semantic search configurations within HighSpot; Own metrics, reporting dashboards, and performance analysis for all LMS content; Establish and execute a strict deprecation workflow to regularly remove outdated assets and prevent stale information; Implement and manage structured field feedback mechanisms including instant signaling and formal correction pipelines.

Requirements

5+ years of combined experience in Technical Enablement, Content Management, or Content Architecture within enterprise SaaS, IoT, hardware, or networking industries; Strong technical foundation in cloud networking, enterprise IT infrastructure, and physical security platform architecture to understand and categorize technical subject matter effectively; Direct, hands-on experience administering enterprise content management repositories or LMS platforms; Proven track record collaborating with IT, data science, or engineering teams to leverage AI analytics, conversation intelligence, or semantic search optimization; Demonstrated capability building data schemas, document classification frameworks, evaluation rubrics, and highly organized visual hierarchies; Exceptional cross-functional leadership skills with the ability to serve as the structured voice-of-the-field, managing feedback loops and change management protocols across technical teams; Must be independently authorized to work in the U.S. (no visa sponsorship or transfer sponsorship is available for this role at this time); Must be based out of Verkada HQ in San Mateo, CA and on-site 5 days a week; Occasional travel to partner locations, regional offices, and industry events is expected.

Nice to have

HighSpot experience (highly preferred)

Benefits

Healthcare programs tailored to personal health and financial well-being needs, with premiums 100% covered for the employee under at least one plan and 80% for family premiums under all plans; Nationwide medical, vision and dental coverage; Health Saving Account (HSA) with annual employer contributions and Flexible Spending Account (FSA) with tax saving options; Expanded mental health support; Paid parental leave policy & fertility benefits; Paid holidays, firmwide extended holidays, flexible PTO and personal sick time; Professional development stipend; Wellness/fitness benefits; Healthy lunches provided daily; Commuter benefits