Technical Customer Service (GC MS)

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.

Responsibilities

At all times, complies with SGS Code of Integrity and Professional Conduct.; Manage projects, being responsible for the entire order processing workflow (e.g., sample receipt inspection, test planning, order controlling, test monitoring, and invoicing).; Performs secondary or upper level review of laboratory data calculations, integrations and interpretations, quality control checks, laboratory Information Management Systems (LIMS) entries, and other data management functions as required.; Performs secondary or upper level review, as needed, surrounding third party subcontract laboratory data entered into the LIMS for reporting.; Responsible for recognizing and correcting errors in lab results committed throughout the analysis process and approving for final reporting.; Responsible for high quality and integrity of release of reports prior sending to customers.; Understand the methods and technologies utilized and understand lab certifications quality control requirements to ensure they are all met prior to reporting.; Advise our national and international external and internal customers; Ensures lab deadlines are met and the GBS Team Coordinator (or section Lab Manager in their absence) is notified immediately if the turnaround time specified cannot be met.; Ensures all testing methodology and quality control procedures are performed according to ISO17025 and assigned SGS lab standards where applicable.; Performs other related duties as may be assigned either in support of departmental goals or for his/her personal or professional training, education or development as programmed by his/her immediate superior.; Ensures work area in GBS is kept clean and presentable at all times.; Remains familiar with SGS quality assurance procedures.; Complies to all SGS QHSE and HR policies and procedures.

Requirements

Minimum Bachelor of Science degree (Chemistry preferred) from an internationally accredited institution; A minimum of 2 years’ prior experience with data processing (equivalent to Data Validator), including experience with LIMS and processing of data for methods to be assigned for review as Data Reviewer.; Prior experience with Data Review of lab results; Experience with headspace, gas chromatography, FID, mass spectrometry, possibly thermodesorption, environmental simulation, weathering tests, and fracture mechanics, as well as advanced knowledge of VOC/FOG analysis, is preferred; Hands-on lab experience or training with actual or related methods to be reviewed; Demonstrated commitment to data quality and operational excellence; Excellent written and verbal communication skills in English language (B2 or C1 level); In-depth knowledge on quality requirements based on ISO17025 and country certifications; Analytical instrumentation knowledge, particularly chromatography and mass spectrometry; Strong MS Excel skills and MS Office programs; SAP knowledge is an advantage; Communicative and able to explain complex processes in a simple way; Flexible and have a quick grasp of new tasks; Can manage several processes in parallel while maintaining an overview.; For working set up: 3 months onsite, transitioning to a hybrid setup thereafter.