Technical Customer Support (f/m/x)

Our high-quality and reliable products stand for precision and quality. Nevertheless, technical issues may occasionally arise. As a member of our 2nd-level support team, you ensure that our teams worldwide receive fast and efficient assistance so that smooth operations can be restored as quickly as possible.

This varied and challenging role combines technical problem-solving, international collaboration, and hands-on activities. You will work closely with colleagues from our global sales and service network and continuously gain new technical experiences.

Responsibilities

Handling technical and application-related inquiries via email, CRM system, and chat; Analyzing technical issues and providing support in developing suitable solutions; Close collaboration with our global sales and service network; Handling internal quality reports as a quality reviewer – from technical assessment to initiating the necessary corrective actions; Planning, conducting, and following up on training sessions and workshops for service technicians; Careful preparation and review of service documentation; Occasional international travel to provide technical support to our sales and service organizations as well as our customers

Requirements

Completed technical or scientific education (e.g. technical college/HTL); Customer- and service-oriented mindset, ideally with experience in customer service; Hands-on skills and a good technical understanding; Basic understanding of industrial automation technology and the interaction of technical systems; Strong organizational and communication skills; Team spirit and a cooperative, constructive approach to work; Strong sense of responsibility and assertiveness; Very good written and spoken German and English; Flexibility and willingness to travel internationally (up to 5%)