Technical Program Manager (2 year FTC)

Global Technology Solutions (GTS) at ResMed is a division dedicated to creating innovative, scalable, and secure platforms and services for patients, providers, and people across ResMed. The primary goal of GTS is to accelerate well-being and growth by transforming the core, enabling patient, people, and partner outcomes, and building future-ready operations. The Technical Program Manager (TPM) – Singapore is a hands-on senior delivery leader within Global Technology Solutions (GTS), accountable for personally driving end-to-end execution across complex, cross functional technology initiatives spanning Supply Chain, Quality, Operations, and GTS.

Responsibilities

Lead end-to-end planning and execution of multi-year, multi-workstream technology programs/projects spanning the Resmed supply chain; Lead delivery of either major standalone initiatives or complex, multi-workstream programs, adapting governance, cadence, and depth of hands-on engagement to match regulatory risk, scale, and delivery criticality; Support development of an integrated GTS Supply chain master plan including milestones, dependencies, and critical path; Drive disciplined management of scope, schedule, cost, risks, and issues with clear escalation paths; Ensure delivery readiness through structured checkpoints (design readiness, build readiness, cutover readiness); Lead delivery discussions in governance forums, steerco meetings, and executive reviews, bringing first-hand insight from active program execution and framing clear options, risks, and trade-offs for decision; Provide independent challenge and decision support on delivery trade-offs, sequencing, and investment choices; Coach and guide other project and program managers in Singapore & Malaysia, embedding delivery standards and expectations; Act as delivery continuity and escalation lead, representing the Director where required and ensuring momentum, decision quality, and alignment across initiatives during periods of change or absence; Actively manage and resolve cross-program dependencies across Supply Chain, Quality, Operations, and GTS portfolios; Own resolution of sequencing conflicts and resource bottlenecks, driving agreed mitigations directly into integrated delivery plans; Build strong, trust-based relationships with site leadership, Engineering, Ops, Quality, and IT; Translate complex technical delivery topics into concise, executive-level communications; Produce and present steerco packs covering delivery status, key risks and decisions required, dependency and capacity impacts; Drive timely decision-making across global and regional stakeholders; Embed consistent delivery standards across programs through direct application on active initiatives, not by policy definition alone; Drive disciplined, hands-on use of Jira, Confluence, and delivery dashboards to enable transparency, foresight, and predictable outcomes; Embed scalable governance rhythms aligned to GTS operating model; Leverage data, automation, and AI-enabled reporting to improve foresight and execution confidence; Identify systemic delivery risks and improvement opportunities across programs; Actively contribute to the evolution of GTS planning, governance, and portfolio practices; Champion lessons learned and continuous improvement across the Supply Chain and QARA delivery community

Requirements

Demonstrated experience delivering large-scale, complex technology solutions across multiple domains (enterprise applications, cloud, manufacturing systems), with end-to-end delivery responsibility from planning through to cutover and stabilization; Demonstrated aspiration and capability to grow beyond a single-program remit, taking on broader delivery leadership, coaching responsibility, and enterprise-level problem solving over time; Proven track record managing multi-vendor and systems-integrator-led programs, including coordination of internal teams and external partners to tight timelines and quality expectations; Strong capability in managing high levels of ambiguity and complexity, translating loosely defined strategic intent into executable plans with clear milestones, dependencies, and outcomes; Exceptional stakeholder engagement and influencing skills, with the ability to operate credibly with senior executives, site leadership, and functional leads; Demonstrated strength in executive-level communication, including the ability to articulate complex technical issues in clear, business-focused language, frame options, risks, and trade-offs to support timely decision-making, and challenge constructively while maintaining trust and alignment; Experience operating in a consulting or professional services environment, including delivery of fixed-price or outcome-based engagements, strong financial and commercial discipline (scope control, change management, margin awareness), and managing client expectations and contractually bound deliverables; Ability to balance strategic thinking with hands-on execution, stepping into detail when required while maintaining an enterprise and portfolio-level view; High emotional intelligence, resilience, and adaptability when working across cultures, time zones, and seniority levels; Bachelor’s degree in Technology, Business, or related field; 10+ years’ experience in technical project or program management in complex environments; Strong experience with Jira, Confluence, and modern delivery toolsets; Strong working knowledge of Agile, Waterfall, and hybrid delivery models

Nice to have

Experience in supply chain, or multi domain environments; PMP, SAFe, or equivalent certification; Experience supporting portfolio-level planning or governance models; Exposure to AI-enabled delivery optimisation approaches