Technical Program Manager III, Automotive

Mapbox is seeking a Technical Program Manager III (TPM) to lead complex, high-visibility post-sales programs for our large automotive customers. This is a high-impact role in a dynamic environment where you will work both independently and collaboratively alongside a high-performing team of TPMs to deliver successful customer launches.

Responsibilities

Lead the end-to-end delivery of complex automotive customer launches and programs, serving as the main point of contact for program health, timelines, and execution; Be the primary interface between key automotive customers and internal teams, representing Mapbox to customers; Define success for customer programs, including how it is measured and achieved; Align with Product and Engineering to translate and prioritize customer feedback into actionable insights and roadmap clarity; Set and uphold a high quality bar, working with technical support, product and engineering teams to resolve quality issues; Lead senior-level discussions internally and externally around delivery timelines, trade-offs, scope, and business impact; Provide calm and decisive program leadership during high-pressure situations with customers; Provide clear and concise reporting to program stakeholders and track, manage, and report on program risks; Lead or contribute to internal initiatives to improve processes across the TPM and Mapbox organizations; Develop deep knowledge of Mapbox products and services to steer technical discussions and build customer trust

Requirements

8+ years of experience leading enterprise software implementations in a highly regulated post-sales or professional services environment; Demonstrated success in the automotive industry managing scope, SOW execution, change management, and high-impact customer escalations; Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch; Ability to travel to visit customers regularly up to 20%, with occasional spikes during key customer launch milestones; Delivery-Oriented Leader who is accountable for outcomes and builds structure in ambiguity; Customer-Centric Operator who proactively represents the customer internally; Effective Communicator who engages across audiences from developers to senior executives; Technically Fluent with understanding of cloud architectures, API/SDK integrations, and enterprise technical ecosystems; Cross-Functional Influencer who navigates matrixed organizations

Nice to have

Knowledge of Automotive SPICE

Benefits

Hybrid/Remote Options; Country-Specific Care & Coverage: private health, dental, and income protection plans tailored to regional statutory benefits; Family-First Support: family care, maternity and paternity leave policies; Lifestyle Spending Account for health, wellness, and personal growth; Balance & Brainpower: mental health support for you and your dependents; Rest & Recharge: paid time away, company holidays, and generous absence policies; Time Off to Give Back: dedicated paid volunteering time in addition to standard PTO