Technical Program Manager, Product & Engineering

Cape has never had a Technical Program Manager, which means our engineering teams are moving fast on some of the hardest problems in telecom without the connective tissue to move even faster. Tickets go untracked, standups happen inconsistently, priorities blur across teams, and brilliant engineers spend more time untangling processes than solving problems. You'll be the first person to fix that. This is a builder's role, there's no playbook to inherit. You will design the systems, rituals, and rhythms our teams need from scratch, and prove their value fast enough that other teams start asking for you. You'll need to earn trust by going deep enough on the technology that engineers see you as someone who can actually unblock them, not just track their tickets. If you want to be the reason talented, overextended teams finally have the time and space to do their best work, this is that job.

Responsibilities

This is our first Technical Program Manager opening; we’re looking for someone to bring order and momentum to our product and engineering teams; Reduce friction and streamline workflows across engineering and product teams; Proactively communicate and resolve risks or issues before they impact progress; Empower engineering teams to focus on high-value technical work instead of operational overhead; Support the successful integration of technologies that meet the needs of Government, Enterprise, and Consumer customers; Clarify priorities and ownership across functional and deployment teams; Encourage a culture of open communication; Bring structure to teams that don't fully have it yet; building the systems, rather than just running the ones that already exist; Own Jira hygiene, sprint planning, and ticket triage for teams handling high volumes of inbound work; Run standups and cross-functional syncs that keep engineering, product, and other stakeholders aligned; Go deep on the technical details of the products you support, you'll need to talk to engineers daily and actually understand what they're building; Help engineers stay focused on hard technical problems by taking operational overhead off their plates

Requirements

A background as a software engineer (or comparable hands-on technical experience) before moving into a program/product role; The ability to go deep on how a product actually works, hold your own in daily conversations with engineers, and help unblock them; Proven experience working within a startup; Strong Jira proficiency and hands-on experience running sprint planning and agile processes; A track record of understanding technically complex systems, even if you've never written production code yourself (e.g., you can describe how an HTTP request works); Experience triaging and prioritizing a high volume of inbound tickets, bugs, and feature requests; Excellent communication skills, you can translate between technical and non-technical stakeholders clearly

Nice to have

Prior experience supporting consumer products; Prior experience supporting government or defense products; Prior experience in a startup environment

Benefits

Meaningful equity; 401(k) match; 100% coverage of medical, dental, and vision premiums for you and your dependents; 12 weeks paid parental leave (for all parents, no waiting period); Stipends for family-forming needs; Stipends for gender-affirming care; Unlimited PTO