Technical Service Engineer

Due to our rapid expansion, an opportunity has arisen for a Technical Service Engineer / Scientific Support Engineer, to manage our state-of-the-art robotics solutions within the pharmaceutical and biotechnology markets. You will be our main Field Service Engineer for the Manchester area. This is an on-site role, immersing yourself with key customers, their visions, needs and aspirations.

Responsibilities

Become the service subject Matter Expert for our customers; Perform remote support and diagnostics; Manage the escalation flow to ensure timely customer follow-up until issue is resolved; Ensure Preventative Maintenance Procedures, intervals, and schedules are correct and complete; Identify / forecast spare parts requirements; Utilise D365 Service Reports, RMAs & monthly KPI reports; Handle all service calls timely and professionally; Communicate with customer, R&D, Customer Service, Product Management, Manufacturing and Sales, ensuring superior customer satisfaction; Provide 24/7 remote and on-site service on a rotating model.

Requirements

Technical background (electrical, mechanical, IT), within complex machinery, in an industry such as: Heavy Engineering, Life Sciences, Medical Equipment, Mining, Automation, Robotics, Shipbuilding, Marine, Drilling, Biotechnology (or similar); Either a technical Degree, HNC, HND, or time-served professional experience equivalent; Strong customer-centric / customer-facing pedigree; Creative problem-solving mindset, driven by the motivation to assist customers, sales & service personnel, to overcome obstacles and challenges; Experience of Microsoft 365 or equivalent, Active directory, and SQL databases (we provide relevant training); Experience of IP addressing, Remote Desktop Protocols, & Driver Support; Knowledge of Beckhoff Twin CAT, Elmo Studio, Vision Systems, and Barcode Reading; Capability of working reliably / resiliently; This job requires exerting up to 50 pounds of force occasionally and / or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Benefits

Monthly £150 On-Call Allowance + £120 for additional call out; Company Pension Scheme (minimum employee contribution of 4%, Company will pay 5% and match up to 8%); Performance Bonus; 25 Days Annual Holiday (Plus Statutory Days); Group Income Protection Scheme; Private Health care including Optical & Dental; Life Assurance etc.