Technical Support Advisor

We’re the nation’s favourite heating brand, here to warm up people’s homes, lives, and futures.
From boilers, hybrids and heat pumps to solar thermal and smart controls, we’re giving our customers plenty of choice. With cutting-edge tech and research, we’re right in the thick of the drive for a better future of home heating.
It’s not all tools and tech. People are the real heart of our company. We connect with our customers to deliver genuinely helpful support, and we care about our employees and give them enriching careers. We work hard, we work together, and we work with a cause – delivering brilliant customer support and exceptional engineering.
As an organisation of more than 1,600 employees, we also take our role in the communities we serve seriously. From giving away free heating systems for community spaces, to our charity, education, and volunteer work – we’re no strangers to rolling our sleeves up, getting stuck in, and helping out.
If that sounds like something you’d like to be a part of, we’d love to meet you.
Come and work #LikeABosch at Worcester Bosch.

Responsibilities

We are excited to offer you the opportunity to join our Technical Support department as a Technical Support Advisor!; In this role, you will be responsible for:; Delivery of pre & post sales technical support to external and internal customers through multiple communication channels.; Perform against a set qualitative and quantitative KPI’s.; To ensure that advice is delivered `Right First Time’; Liaise with internal departments to ensure flow of accurate and up to date technical information to appropriately support current, historical, and new products.; Focus on the needs of the customer to ensure best in class technical support is maintained. Interested? Upload your CV today!

Requirements

Education requirements:; Skills & Attributes: