Technical Support Analyst

We are seeking a talented and customer-focused Technical Support Analyst to provide technical assistance and end-user support for computer systems, hardware, software, mobile devices, and applications. This role is ideal for a technology professional who enjoys problem-solving, delivering exceptional customer service, and supporting a fast-paced office environment. The Technical Support Analyst will serve as a key resource for troubleshooting technical issues, supporting end users through multiple channels, and helping ensure a seamless technology experience across the organization.

Responsibilities

Provide first-level technical support to employees through phone, chat, and in-person interactions; Troubleshoot and resolve issues related to Windows and Mac hardware, software applications, password and account access, mobile devices, network connectivity, office technology and end-user computing environments; Research, analyze, and resolve technical issues escalated to the Service Desk; Document incidents, resolutions, and support activities in accordance with established processes; Deliver exceptional customer service while maintaining professionalism in all interactions; Assist and provide backup support for other technology teams, including audiovisual and specialized support functions; Support technology deployments, upgrades, and other IT initiatives as needed

Requirements

Experience providing technical support in a professional environment; Working knowledge of Windows and Mac operating systems; Experience supporting hardware, software, mobile devices, and user account management; Strong troubleshooting and analytical skills; Excellent verbal and written communication skills; Ability to manage multiple priorities in a fast-paced environment; Strong customer service orientation with a willingness to assist users at all technical skill levels

Nice to have

Experience supporting enterprise environments and service desk operations; Familiarity with ticketing systems and IT service management processes; Experience providing in-person, phone, and chat-based technical support

Benefits

Competitive rates; Benefits; Snacks provided onsite; Company-issued laptop and standard equipment