Technical Support Engineer - Developer Platform

Cloudflare is seeking a Technical Customer Support Engineer to join our team. You will work with our customers on a variety of technical support issues as well as the Technical Operations team that is responsible for running our global distributed network. This is a position where you will learn the inner workings of Cloudflare's technology and gain a deeper understanding of internet technologies. You will focus on providing support on our Developer Platform products: Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc.

Responsibilities

Work with customers on a variety of technical support issues; Work with the Technical Operations team responsible for running Cloudflare's global distributed network; Provide support on Developer Platform products (Workers, Workers AI, Pages, KV, Stream, R2, D1, DO etc.); Learn the inner workings of Cloudflare's technology and deepen understanding of internet technologies

Requirements

Familiarity with Developer Platform products; Previous experience working as part of a team in a customer-facing role; Experience solving HTTP, DNS and other networking-related problems; Experience with a common web development language (for example, Javascript); Understanding of how the Internet works; Experience working in a support role; Comfort communicating through various support channels (Emails, Live Chats, Phone calls and virtual meetings); Motivated self-starter who is always looking to expand existing skill set

Nice to have

Familiarity with Cloudflare and a site actively using its platform; Solid grasp of problem-solving with command line tools (curl/dig/traceroute/tcpdump); Familiarity with Nginx, Apache, IIS or other web servers; Commitment to gaining a deeper understanding of DNS / CDN - Cache / SSL / Cloudflare Workers; Experience with PostgreSQL, MySQL, MS SQL or other database servers; Experience with Cloudflare Workers and/or JavaScript; Experience with video encoding and streaming solutions