Technical Support Engineer II

Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions.

Responsibilities

Provide post-sale technical support to customers and partners; Assess and document reported customer issues; Formulate and communicate resolution plans; Gather necessary information and resources; Investigate and reproduce case scenarios; Provide clear customer responses and document corrective actions; Participate in a shared on-call rotation

Requirements

1-2 years of proven relevant professional experience as a technical support agent or its equivalent; In depth knowledge and experience in at least some of the following: IT and System administration; Networking and data transport and encryption; Cloud infrastructure, Machine, network and services virtualization; Security concepts and methodologies; Relational databases and SQL language proficiency; .NET applications; Troubleshooting and problem deconstruction; Strong written and verbal English communication skills; Ability to work diverse, international, customer and team environments; Trustworthy, self-motivated, and reliable; Accountability, transparency, and ownership; Desire to work in a dynamic and challenging environment; Organized and methodological with great attention to detail

Nice to have

Able to communicate technical concepts at a professional level in multiple languages; Prior or current security clearance

Benefits

Competitive salaries; Meaningful bonus program; Healthcare insurance; Pension/retirement matching; Comprehensive life insurance; Employee assistance program; Time off plans; Paid company holidays; Meaningful work; Culture of innovation; Career progression