Technical Support Specialist (German Speaker)

Responsibilities

Play a crucial role in the Customer Success Team that owns technical relationships with our partners using our products and services; Become an excellent communicator while mastering problem-solving skills; Work in coordination with the Customer Success Managers and be primarily responsible for supporting seamless experience for our partners; Troubleshoot technical issues, find resolutions for partner requests, review partner queries, and find creative solutions that streamline their requirements and leverage knowledge to help partners get over technical struggles while expanding to the Insider One platform; Contribute to building innovative products by advocating for partners by taking their feedback and sharing it with the Product team to improve processes and product offerings; Meet important SLAs like response time and the lead time for issue resolutions which is an important aspect

Requirements

Bachelor's Degree in Business, Communication, Programming, or Engineering related fields; 1+ years of experience in supporting a software product, ideally in SaaS or experience in MIS or Software Development teams; Working with German clients; Fluency in written and verbal German and English; High sense of responsibility and accountability; Able to provide timely responses and follow up systematically; Natural problem solver with a positive attitude and love for helping others succeed; Good debugging/troubleshooting skills

Nice to have

Turkish; HTML, CSS, or other programming languages

Benefits

Monthly meal allowance; Comprehensive private health insurance; Yoga classes, running and cycling clubs, and nutrition workshops; Access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and Neoskola; Internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills; Diverse team with 50+ nationalities; Shareowner through eligibility-based ESOP; Rewarding referral bonuses; Opportunities to give back through volunteering and purpose-driven social impact projects; Global retreats and team-building activities; Year-round events