Technical Writing Assistant, CBP SOD Support

Credence has an immediate need for a Technical Writing Assistant to support U.S. Customs and Border Protection (CBP) in the development, maintenance, and lifecycle management of agency policy documentation. This is a 100% remote position supporting a mission-critical federal customer. The ideal candidate should possess exceptional organizational skills and an eye for detail that catches what others miss. Success in this role requires precision over volume — accurate citations, clean formatting, disciplined version control, and clear tracking of where every document stands in the review and approval cycle. The Technical Writing Assistant serves as the day-to-day steward of a large policy library, fielding research requests from government stakeholders, validating the authorities that underpin existing policy, formatting documents to CBP-approved standards, and shepherding materials through routing and concurrence.

Responsibilities

Maintain the CBP policy library, including document intake, indexing, version control, and archiving of superseded material; Provide responsive customer service to the Security Operations Division (SOD) on policy searches and research inquiries; Conduct independent research and analysis to support the development of new policy; Validate references and authorities cited in policy documents and determine whether the scope of expiring policy remains relevant, requires revision, or should be sunset; Create and track routing sheets, monitoring each document action through review, concurrence, and final approval; Assist with web content management, including posting, updating, and organizing policy content on CBP sites; Utilize Microsoft Word and Adobe Acrobat Pro to format documents into CBP-approved formats, applying styles, templates, cross-references, tables of contents, bookmarking, and accessibility remediation; Demonstrate experience utilizing Microsoft PowerPoint to create presentations depicting workflows, processes, and organizational charts; Prior experience proofreading and copy editing a wide range of materials, including directives, handbooks, standard operating procedures (SOPs), memoranda, and briefing products; Maintain working knowledge of a broad range of current guidelines, regulations, policies, and handbooks pertinent to CBP activities

Requirements

Maintain the CBP policy library, including document intake, indexing, version control, and archiving of superseded material; Provide responsive customer service to the Security Operations Division (SOD) on policy searches and research inquiries; Conduct independent research and analysis to support the development of new policy; Validate references and authorities cited in policy documents and determine whether the scope of expiring policy remains relevant, requires revision, or should be sunset; Create and track routing sheets, monitoring each document action through review, concurrence, and final approval; Assist with web content management, including posting, updating, and organizing policy content on CBP sites; Utilize Microsoft Word and Adobe Acrobat Pro to format documents into CBP-approved formats, applying styles, templates, cross-references, tables of contents, bookmarking, and accessibility remediation; Demonstrate experience utilizing Microsoft PowerPoint to create presentations depicting workflows, processes, and organizational charts; Prior experience proofreading and copy editing a wide range of materials, including directives, handbooks, standard operating procedures (SOPs), memoranda, and briefing products; Maintain working knowledge of a broad range of current guidelines, regulations, policies, and handbooks pertinent to CBP activities; Bachelor's degree in Technical Writing or a related field; Minimum of 5 years of relevant technical writing/editing experience; Advanced proficiency with Microsoft Word (styles, templates, cross-references, tables of contents, track changes) and Adobe Acrobat Pro (PDF creation, bookmarking, form fields, Section 508 accessibility); Proficiency with Microsoft PowerPoint, including building workflow diagrams and organizational charts; Demonstrated experience maintaining a document, policy, or knowledge library with disciplined version control; Ability to conduct independent research, validate source authorities, and summarize findings clearly; Exceptional proofreading and copy-editing skills, with strong command of grammar, usage, and a recognized style guide; Stakeholder engaging, with a service-oriented approach to fielding research requests; Ability to work well within Teams; Excellent verbal and written communication skills; Ability to maintain confidentiality and handle sensitive data; Ability to manage multiple concurrent document actions in a fast-paced environment; Ability to work independently with minimal supervision in a fully remote setting; U.S. Citizen and able to obtain and maintain a favorable CBP suitability determination

Nice to have

Prior experience supporting CBP, DHS, or another federal law enforcement or homeland security organization; Familiarity with federal policy document types (directives, handbooks, musters, SOPs, memoranda) and agency policy lifecycle and review processes; Experience with routing sheets, staffing packages, or comparable government concurrence workflows; Experience with SharePoint and web content management systems; Working knowledge of Section 508 / WCAG accessibility requirements for documents and web content; Experience researching statutory and regulatory authorities (U.S. Code, CFR, executive orders, agency directives

Benefits

Health Care Plan (Medical, Dental & Vision); Retirement Plan (401k, IRA); Life Insurance (Basic, Voluntary & AD&D); Paid Time Off (Vacation, Sick & Public Holidays); Family Leave (Maternity, Paternity); Short Term & Long Term Disability; Training & Development; Wellness Resources