Technology Solution Center Specialist - Field Services Southwest

Provides support and complex problem resolution for technology products and applications. Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware. Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements. Engages and assists vendors for technology implementations and resolving issues. Maintains and upgrades network systems for specific requirements, as needed. Executes change requests to implement and refresh technology. Resolves incidents and fulfills requests in accordance with knowledge documentation. Serves as a mentor while coaching team members and leading knowledge sharing initiatives.

Responsibilities

Provides support and complex problem resolution for technology products and applications; Utilizes utilities and tools to provide remote/onsite technical support services on end user software and hardware; Manages and performs complex business process analysis projects and related assignments for the management team to include research, presentation and resolution of problems and recommendations for improvements; Engages and assists vendors for technology implementations and resolving issues; Maintains and upgrades network systems for specific requirements, as needed; Executes change requests to implement and refresh technology; Resolves incidents and fulfills requests in accordance with knowledge documentation; Serves as a mentor while coaching team members and leading knowledge sharing initiatives

Requirements

Experience troubleshooting hardware, software, network, printer, and connectivity issues; Knowledge of Windows 10/11, Microsoft 365, and enterprise IT environments; Device deployment, imaging, setup, and refresh experience; Familiarity with networking concepts, access points, routers, and security practices; Experience with incident management, ticketing systems, and technical support processes; University/college degree with < 1 year of professional experience and/or successful completion of a formal development program; In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered; Bachelors degree

Nice to have

Customer Solutions; Data Architecture Development; End Users; Problem Resolution; Technical Support

Benefits

Medical/prescription drug coverage (with a Health Savings Account feature); Dental and vision options; Employee and spouse/child life insurance; Short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; Dependent care reimbursement account; Back-up child/elder care; Adoption, surrogacy, and doula reimbursement; Educational assistance, including select programs fully paid; Robust wellness program with financial incentives; Maternity and/or parental leave; Up to 11 paid holidays each year; 9 occasional absence days each year; Between 15 to 25 vacation days each year, depending on career level and years of service