Technology Specialist Collaboration Solutions M/F

Digital is transforming and evolving and we need talented people who can make a real difference on how we support, enable and deliver a diverse range of technological solutions and services to our customers. As the transversal backbone for collaboration services, we ensure the organisation can work together effectively, wherever teams, partners or data may be. We are seeking a Technology Specialist for our Collaboration Solutions department within Digital. The nature of our defense business makes us deal as a company with customers (NATO, OCCAR, MMF, ..) that need a higher level of security. Are you passionate about digital topics and interested in working in a diverse and international environment? Then join us as a “Technology Specialist Collaboration Solutions” in France. Collaboration solutions for restricted environments is based on the solutions like SharePoint, Jira/Confluence and is deployed on several environments. A technology specialist is required to manage these technology and in addition, service delivery management for the service aspects have to be covered as well.

Responsibilities

Own and manage end-to-end service delivery for assigned collaboration services; Monitor, report and ensure compliance with agreed SLAs and KPIs; Define and execute corrective actions in case of SLA deviations in agreement with Product Owners; Ensure services consistently meet or exceed customer expectations; Maintain a strong technical understanding of collaboration solutions and related services; Support continuous maintenance and lifecycle management of tools to ensure stability, performance and security compliance with internal policies and standards; Translation of requirements from the customer into business requirements; Coordinate with product owners, infrastructure teams and external providers; Act as local point of contact for service-related topics; Drive communication, reporting and alignment across stakeholders; Manage and control the service operation budget

Requirements

Educated to a Master level (or equivalent) in Computer Science or a related discipline; 5 years’ experience in IT service management within complex environments; Practical knowledge of SharePoint, Atlassian products (Jira/Confluence, plug-ins); Functional knowledge of Engineering, Operations and Services business in IT; Good understanding of Active Directory, networking fundamentals and IT architecture principles; Solid understanding of end-to-end service lifecycle management; Familiarity with IT project management framework and governance processes; Strong capabilities in requirements engineering and management; Ability to translate business needs into structured IT requirements and actionable improvements; Strong cross-functional collaboration and communication skills; Capable of negotiation and alignment in multi-stakeholder environments; Basic understanding of Security context (international, transnational and local regulatory requirements); Willingness and curiosity to learn and ramp up on new technology, solutions, products; Language Skills: French and English at negotiation level

Benefits

Flexible working arrangements