Telephone Nurse Triage, Urology

Responsibilities

Provides patient/family centered care, acting as partner and adviser; Applies critical reasoning and astute clinical judgment to expedite appropriate care and treatment via telecommunication technologies; Ensures proper scheduling and follow up on test results for providers; Uses active listening skills, approved protocols, and evidence based practice in explaining test results and medications to patients; Applies the provisions of the American Nurses Association Code of Ethics for Nurses; Participates in own professional development and shared governance; Focuses on patient safety and quality of nursing care; Maintains knowledge of care teams for coordination of patient care; Adapts personal communication style to meet patient needs; Demonstrates exceptional assessment, critical thinking, and customer service skills; Performs other related duties incidental to the work described herein

Requirements

Graduation from an accredited School of Nursing with two years of acute care experience required; Current license as a Registered Nurse (RN) in the State of applicable state and Basic Cardiac Life Support (BCLS) certification required; Licensure in other states as required by law or client contract; Advanced Cardiac Life Support (ACLS), Pediatric Advanced Life Support (PALS) or Pediatric Emergency Assessment, Recognition and Stabilization (PEARS) may be required within one year in select areas; Ability to assess nursing needs of acute and chronically ill patients through technology methods; Ability to seek out resources independently and work collaboratively; Ability to establish and maintain effective working relationships; Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others; Ability to teach patients and families in accordance with the nursing plan of care; Ability to use the computer and learn new software programs; Ability to document and communicate pertinent information using computer and/or paper documentation tools

Nice to have

BSN preferred; Acute care experience within the last 10 years preferred; Previous experience in Telephone Triage preferred; Previous experience with Health Insurance and Managed Care concepts preferred

Benefits

Paid Time Off programs; Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability; Flexible Spending Accounts for eligible health care and dependent care expenses; Family benefits such as adoption assistance and paid parental leave; Defined contribution retirement plans with employer match and other financial wellness programs; Educational Assistance Program