Telephone Service Operative

We are looking for a hardworking, self-motivated individual to join our Delivery team as a Telephone Service Operative based out of our Dartford depot. This is a hands-on role supporting our NWP (New World Payphone) products, with responsibility for keeping equipment and services operating to the required standards and timescales. You’ll be responsible for your own dedicated round, covering a range of locations across Westminster and the surrounding areas. No two days will be the same, with work taking place across busy high streets, residential areas and rural locations. This is a physically demanding, outdoor role, and you’ll be comfortable working independently, with your company van as your base.

Responsibilities

Testing, repairing, decommissioning and installing Emerald telephones; Using handheld technology to record work; Troubleshooting and diagnostics to determine the problem and provide a solution within a timely manner; Fault-finding and repairing/replacing component level parts on Payphone equipment, both on-site and in the repair facility at the Branch depot; Conducting pre-installation site inspections; Installation and/or removal of equipment; Responsible for the NWP repair facility at the Branch Depot, including tidiness and storage of equipment and stock; Implementing and maintaining the Company’s Health & Safety Policy at all times; Implementing written and verbal instructions for the programming of NWP advertising equipment, both on-site and in the repair facility at the Branch depot

Requirements

A current UK driving license with no more than 3 points is essential; Willingness to learn new skills in telephone maintenance; Good computer literacy skills; Excellent verbal and communication skills; Ability to work productively, effectively and efficiently; Able to deliver under tight timescales, whilst maintaining attention to detail; Ability to use Handheld technology

Nice to have

Previous experience in a similar role

Benefits

Flexibility of working hours; Independent working; All equipment, tools, uniform, and a work van provided; No commuter costs; Quarterly bonus and yearly bonus; Christmas parties, summer BBQs and lots of opportunity to socialise; 25 days paid annual leave plus Bank Holidays; Overtime opportunities; Company pension up to 8%, life insurance and group income protection schemes; Cycle to work scheme, travel season ticket loans and a whole host of discounts across 100s of retailers; Full training and development plan