Tenant Services Representative

As a Tenant Service Representative at JLL, you will be the front desk person and greeter for an Office building or portfolio. You'll provide exceptional customer service and serve as the primary point of contact for tenants, clients and visitors. This entry-level position provides an outstanding opportunity to launch your career in commercial property management, where you'll work alongside experienced professionals who are committed to your growth and development. Schedule: Monday to Friday 8:00am to 5:00pm. On-site presence required.

Responsibilities

Serve as the primary point of contact for tenant inquiries, requests, and concerns via phone, email, and in-person interactions; Process and coordinate work orders for maintenance, repairs, and facility services to ensure timely resolution of tenant needs; Collaborate with property management, engineering, and vendor teams to ensure seamless service delivery and tenant satisfaction; Support building events, communications, and community engagement initiatives that enhance the tenant experience; Provide administrative support including data entry, document preparation, and maintenance of tenant databases; All other tasks which may be required to comply with Property Management Agreements, local ordinances, or as necessary to ensure property operations

Requirements

1-2 years of customer service experience in hospitality, retail, or office environments; 1-2 years of experience with work order management systems and vendor coordination; Excellent verbal and written communication skills with a professional, friendly demeanor; Strong organizational abilities with attention to detail and ability to manage multiple priorities simultaneously; Reliable attendance and punctuality with commitment to providing consistent, high-quality service; Authorized to work in the United States without sponsorship

Nice to have

Bachelor's degree

Benefits

401(k) plan with matching company contributions; Comprehensive Medical, Dental & Vision Care; Paid parental leave at 100% of salary; Paid Time Off and Company Holidays; Early access to earned wages through Daily Pay