Tennis Pro Shop Attendant

Rosewood Bermuda at Tucker's Point in Hamilton Parish, Bermuda is hiring a Full-time Pro Shop Attendant! Located on a stunning stretch of Bermuda’s coastline, Rosewood Bermuda offers a luxury resort experience with a strong tennis program that caters to both members and guests. The Tennis Center includes four Har-Tru clay courts, a full-service Pro Shop, and locker rooms, creating a welcoming and upscale environment for players of all levels. This position is ideal for someone who enjoys working in a guest-focused setting and wants to be part of a respected, year-round tennis operation at one of Bermuda’s top resorts.

Responsibilities

Open and/or close the Racquets Center in accordance with established procedures; Greet guests and members warmly; address concerns or complaints promptly and notify a supervisor as needed; Assist the Tennis Professionals in promoting and selling merchandise, programs, clinics, lesson packages, and rates; Coordinate match play, maintain court schedules, and manage all court and lesson reservations; Handle daily administrative tasks including answering phones, checking voicemails, and recording messages accurately; Monitor Pro Shop supplies, bulletin boards, towels, beverages, and other amenities; notify a supervisor when restocking is needed; Accurately complete and process guest vouchers for all Racquets Center purchases and charges; Serve as an informed resource for guests, members, and staff regarding tennis, pickleball, padel, and current programming; Maintain a clean, organized, and professional appearance of the Pro Shop and surrounding court areas; Refill water coolers and empty trash receptacles on and around courts daily; Sweep, roll, and water tennis courts as part of routine court maintenance or as conditions require; Operate tennis court and racquet maintenance equipment safely and effectively; Assist with post-match clean-up and general upkeep of playing areas; Interact with guests and members in a professional, courteous, and service-oriented manner; Communicate clearly and collaboratively with Racquets staff and other departments across the resort; Perform additional duties as assigned

Requirements

High school diploma or equivalent required; Retail experience and knowledge of tennis and/or racquet sports required; Strong communication skills, both in person and on the phone; Proficiency with computers, including POS systems, Microsoft Office, and reservation software; Ability to work well in a team and deliver high-quality guest service; Attention to detail, organizational skills, and professionalism; Neat and well-groomed appearance required, in line with resort standards; Ability to frequently stand, use hands, reach, talk, or hear; regularly walk, sit, climb, balance, stoop, kneel, crawl, or crouch; regularly lift up to 10 pounds and occasionally lift up to 50 pounds.

Nice to have

Cash handling experience preferred