Tier 1 Account CTO

As Canada’s 5G landscape accelerates, we’re seeking a senior technology leader to work as a Tier 1 Account CTO, shaping the end-to-end technical strategy and solution direction across Core, Cloud, RAN, OSS, BSS and Automation. You’ll be a trusted advisor to executive stakeholders, galvanizing Ericsson’s global organization to solve the customer most sophisticated challenges today and into the 5G SA and AI-native future. This role sits within MACS (Market Area Americas) CU (Customer Unit) Canada Sales Solutions, reports to CU Canada CTO, and partners closely with the KAM (Key Account Manager), domain CSRs (Customer Solutions Responsible), delivery, and product units to drive measurable business outcomes.

Responsibilities

Identify business opportunities and customer business needs through proactive consultative engagements; Influence Customer technology vision & strategy and drive Ericsson involvement in crafting customer visions, strategies & requirements; Be the voice of the Customer within Ericsson Business Area team to secure alignment required for customer’s success; Own and define customer end-to-end long-term network evolution and technology strategy, focusing on 5G SA monetization, differentiated performance, automation, Orchestration, AI applications, analytics and cloud-native solutions; Shape densification and spectrum-to-experience strategy with Networks stakeholders; quantify trade-offs and business cases to guide smart CAPEX decisions; Govern end-to-end solution integrity and risk management across BAs/domains; drive escalations on cross-portfolio gaps and ensure verification, interoperability, and deployability; Partner with the KAM on strategic deals: lead solution options to close profitable, de-risked business; Build and coach a high-performing bench of CSRs/SMEs; standardize playbooks, ways of working, and knowledge reuse to scale impact

Requirements

Minimum 10+ years in technology, solutions, and/or product management within telecoms, spanning architecture and customer engagement; Strong internal network across Ericsson solutions and technology experts (BAs, domains, CTO community) and a consistent record of effective cross-org leadership; End-to-end knowledge of the Ericsson portfolio across Services and Products and how to apply it to real business value for CSPs; In-depth grasp of current and future technology trends (e.g., Cloud-native Core, SMO/rApps, 5G Advanced, cybersecurity, AI…) and how they map to our strategic direction; Advanced consultative selling skills across engagement models (product, services, managed services) and the ability to build customer-centric proposals and solutions; Executive-level communication and influence with effective persuasion skills; advanced storytelling with data to guide decisions and secure alignment at pace; No immigration assistance/sponsorship provided now or in the future for this position

Benefits

Choice of 3 medical and dental plan options; Core level coverage paid fully by Ericsson; Group Retirement & Savings Program with automatic 2% company contribution into the Pension Plan; 50% match of employee’s contribution into RRSP up to 8% of employee’s contribution (maximum 4% match, total company contribution potential 6%); Basic life insurance and basic accidental death and dismemberment coverage at two-times annual base pay at no cost; Short-term disability coverage; Employee Stock Purchase Plan; Minimum 18 days of accrued vacation, plus at least 3 personal days, minimum 10 holidays, 1 volunteer day, and sick days; Up to 10 weeks of paid maternity leave and 6 weeks parental or adoption leave at 100% pay; Financial wellness programs, educational assistance, matching gifts, wellness account, and recognition programs; Sales Incentive Plan opportunity