Train Presentation Service Delivery Coordinator

Play a key role in the train presentation team's operation behind clean, safe, and high-quality passenger service! We are looking for a proactive and detail-focused Train Presentation Service Delivery Coordinator to support the smooth running of the Train Presentation (TP) team. This is an excellent opportunity for someone with strong organisational skills, excellent communication, and an interest in operational support and continuous improvement. As a Train Presentation Service Delivery Coordinator, you will work closely with the Area Manager Train Presentation and the Train Presentation Service Delivery Manager, providing key administrative and operational support to the wider Train Presentation team. You will play an important role in supporting Service Quality Regime (SQR) standards, monitoring performance data, maintaining reports, supporting training and competency records, and ensuring processes and resources are effectively managed. The role will also involve liaising with internal stakeholders and external suppliers, supporting effective communication across teams, coordinating administrative processes, and contributing to improvements within the Train Presentation operation. You will be joining a leading UK rail organisation that plays a key role in delivering safe, reliable, and high-quality passenger services.

Responsibilities

Support smooth running of the Train Presentation (TP) team; work closely with Area Manager Train Presentation and Train Presentation Service Delivery Manager; provide administrative and operational support to the wider TP team; support Service Quality Regime (SQR) standards; monitor performance data; maintain reports; support training and competency records; ensure processes and resources are effectively managed; liaise with internal stakeholders and external suppliers; support effective communication across teams; coordinate administrative processes; contribute to improvements within the Train Presentation operation

Requirements

proactive and detail-focused; strong organisational skills; strong verbal and written communication skills; excellent attention to detail; confidence to build positive relationships with a range of stakeholders; comfortable using Microsoft Excel, Word, and PowerPoint; experience in developing reports, improving administrative processes, or supporting operational teams (highly desirable); previous experience in administration, service delivery, operations support, coordination, or a similar environment (advantageous)

Nice to have

experience in developing reports, improving administrative processes, or supporting operational teams; previous experience in administration, service delivery, operations support, coordination, or a similar environment

Benefits

Flexible working hours; ongoing support throughout assignment; opportunity to develop skills and experience within the rail industry