Train Presentation Service Delivery Coordinator

Train Presentation Service Delivery Coordinator. Location: Derby (Locomotive House/Depot). Contract: Temporary to Permanent – Initial 6-Month Contract. Pay Rate: £18.06 per hour. Shape the Passenger Experience with EMR! We have an exciting opportunity for a Train Presentation Service Delivery Coordinator to join the Train Presentation team based in Derby. Working closely with the Head of Train Presentation and the Service Delivery Manager, you will provide essential administrative and operational support to ensure trains consistently meet Service Quality Regime (SQR) standards while helping to drive continuous improvement across the function.

Responsibilities

Provide essential administrative and operational support to ensure trains consistently meet Service Quality Regime (SQR) standards; help drive continuous improvement across the function; develop and maintain cleaning policies and procedures; monitor and report on SQR performance and Key Performance Indicators (KPIs); provide administrative support for training and competency management; coordinate purchase orders, stock management and resource planning; work closely with internal stakeholders and external suppliers to ensure effective communication, strong working relationships and smooth delivery of Train Presentation activities; take on hands-on responsibilities while supporting operations at different depots

Requirements

Organised and proactive; excellent communication skills; strong attention to detail; confident using Microsoft Office applications, particularly Excel, Word and PowerPoint; experience producing reports and developing administrative processes; collaborative approach; commercial awareness; genuine commitment to delivering high standards of service; successful Medical and Drug & Alcohol Screening

Nice to have

Experience working with third-party suppliers; managing resources or stock; supporting operational teams

Benefits

Flexible working hours; Opportunities to develop your skills