Training Supervisor, Quality Assurance

The Training Supervisor, Quality Assurance is responsible for supporting training initiatives to drive operational efficiency and enhance workplace performance. This position is responsible for the effective development and training for all team members. This position is responsible for assessing developmental and process improvement needs to drive training and QA initiatives. This position is responsible for developing and executing innovative strategies to ensure the organization has the necessary skills and competencies to meet company business need. This role works with PHI on a regular basis both in paper and electronic form and has access to various technologies to access PHI (paper and electronic) in order to perform the job.

Responsibilities

Work with leadership and cross functional teams and individuals on training processes to ensure training needs and requirements are met; Provide training, guidance and support to employees; Assess and monitor daily workflow to ensure timely completion of tasks; Develop, maintain processes to further enhance the training needs within the company; Create and revise procedures supporting the administration of training courses; Compile key metrics of training program and run management reports; Facilitate face-to-face training including new hire orientation, LMS administrator training, and lab training; Act as first point of contact on technical, procedural, and policy questions; Continually refine and improve the training curriculum based on feedback from customers and training evaluations; Perform other duties or special projects as assigned

Requirements

1-2 years leading small to mid-sized teams; Bachelor’s Degree in Life Sciences, Engineering, Software or equivalent; Knowledge of CLIA/CAP/NYS regulations, ISO 13485 standard and/or FDA QSRs (21 CFR 820); Computer skills (MS Word, Excel, PowerPoint, etc.); Good technical writing and communication skills; Independent worker, a self-starter with strong organizational and planning skills; Ability to be productive and successful in an intense work environment; Ability to work in a team environment and cross departmentally; Ability to organize and manage multiple priorities; Completion of HIPAA/PHI privacy, General Policies and Procedure Compliance training, and security training within 30 days of hire; Pass a post-offer criminal background check

Nice to have

3+ years of work experience in Clinical Laboratory or Biotech industry; ASQ or SQA certification

Benefits

Comprehensive health benefits (medical, dental, vision); 401(k) with company match; Generous paid time off and company holidays; Additional wellness and work-life benefits; Life and disability plans for eligible employees and their dependents; Free testing for employees and immediate families; Fertility care benefits; Pregnancy and baby bonding leave; Commuter benefits; Generous employee referral program