Travel Store Manager

We are looking for an inspirational and commercially focused Travel Store Manager to lead a successful retail travel agency, driving sales performance, developing a high performing team and delivering exceptional customer experiences. This is a fantastic opportunity for an experienced travel professional with strong leadership skills who is passionate about achieving results while helping customers create unforgettable tailor made holidays.

Responsibilities

Lead, motivate and develop a high performing team, creating a positive sales culture that delivers exceptional customer service and commercial results; Drive store performance by achieving and exceeding sales, conversion and profitability targets while maximising revenue opportunities; Oversee the daily operation of the store, ensuring compliance with company policies, operational standards, financial controls and health and safety requirements; Deliver outstanding customer experiences by maintaining high service standards, supporting the resolution of customer issues and ensuring a seamless end to end booking journey; Coach, train and support team members through regular performance management, development opportunities and succession planning initiatives; Drive local business growth through marketing initiatives, events, promotional activity and community engagement to increase enquiries and footfall; Analyse business performance, identify improvement opportunities and implement effective solutions to enhance operational efficiency and commercial success; Work collaboratively with colleagues and stakeholders across the business, embracing new technology and supporting wider company initiatives.

Requirements

Previous management experience within the travel industry, with a proven track record of achieving and exceeding sales targets; Strong leadership and people management skills with experience developing and motivating successful sales teams; Commercially astute with experience managing KPIs, profitability and business performance; Passion for travel and delivering exceptional customer experiences; Excellent communication, coaching and influencing skills; Strong organisational, analytical and problem solving abilities; Ability to effectively manage multiple priorities in a fast paced sales environment; Self motivated, target driven and capable of leading from the front; Good working knowledge of Microsoft Office and sales management systems.

Benefits

Uncapped commission; fantastic OTE; opportunity to work with a well established and respected travel brand; supportive team environment; clear career progression opportunities; regular fam trips; incentives; promotions; sales campaigns