Trust & Safety Manager, Policy & Risk Insights

Kindred is a members-only home swapping platform. The role is for an analytically strong Trust & Safety professional to join the established T&S team and deepen how the company understands, anticipates, and governs risk across its marketplace. The role sits at the intersection of analysis and governance, splitting time between owning policies, standards, and quality systems, and building risk intelligence. It also includes partnering on marketplace integrity work, including fraud and abuse.

Responsibilities

Own Trust & Safety and integrity policies, including creation, iteration, versioning, and deprecation; Develop policy for emerging risks, informed by incident trends, regulatory developments, and industry practice; Define enforcement standards and decision frameworks that operations teams can apply consistently and confidently; Help shape and, over time, own the appeals framework, using appeal outcomes as a signal of policy clarity and enforcement accuracy; Ensure policies are internally consistent, aligned with Terms of Service, and regularly reviewed against real-world incidents; Maintain a clear policy change log and governance process; Co-own QA and calibration processes with Operations Enablement; Own trend analysis and regular risk reporting across incidents, reports, enforcement actions, and appeals; Monitor and develop member and vendor risk signals with cross-functional teams; Identify emerging harms early and size their potential impact; Lead root-cause analysis on significant incidents and recurring issues; Deliver data-backed recommendations to Product, Policy, and Operations and track their adoption and effectiveness; Translate complex risk findings into crisp narratives for leadership; Contribute to fraud and abuse detection through pattern and link analysis; Investigate referral and promo abuse and suspicious booking behavior; Partner with Product and Policy on mitigations that address root causes

Requirements

8+ years of experience in Trust & Safety, Risk, Integrity, Fraud, or Platform Governance; A track record of risk or trend analysis that changed product, policy, or operational decisions; Comfort working directly with data to find trends and build reporting (SQL or similar strongly preferred); Experience owning or evolving T&S policies, enforcement standards, appeals, or QA/audit programs in a live enforcement environment; Experience with fraud, abuse, or platform misuse; Excellent written and verbal communication, including the ability to turn complex analysis into clear recommendations for executives; High judgment, comfort with ambiguity, and the ability to make principled tradeoffs

Nice to have

Experience in a marketplace, booking, or two-sided platform business; Hands-on experience with link analysis, network analysis, or fraud detection tooling; Experience building or co-owning QA or calibration programs for enforcement teams; Exposure to T&S regulatory environments

Benefits

Competitive cash compensation and equity; Comprehensive health benefits; Flexible time off, plus 12 paid holidays per year; 21 credits per year to stay in Kindred homes; $4,000 annual travel stipend to help offset travel-related costs; Remote-first and remote-flexible work environment, with opportunities to gather in person, including at Kindred HQ in San Francisco; Regular team and company offsites; A culture of high standards, feedback, and continual growth