Universal Banker

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

To build foundational knowledge and practical insight into delivering banking services by shadowing experienced Universal Bankers and engaging in supervised learning. Observe how client needs are identified and addressed, developing a strong understanding of account servicing processes, product offerings, compliance requirements, and customer experience standards. Prepare for future independent client engagement by gaining skills and accreditations required.

Behavioural Competencies

- Developing Expertise
- Developing Strategies
- Embracing Change
- Establishing Rapport
- Examining Information

Requirements

NQF Level 5 (FAIS aligned); Client Coverage; Personal and Private Banking; 3-4 years sales and service experience. If no FAIS experience, would then need to operate under supervision; Experience in branch banking or contact centre environment with good understanding of bank processes, policies and products.; Application & Submission Verification (Consumer Banking); Banking Process & Procedures; Client Acceptance & Review; Customer Understanding & Product Knowledge (Consumer Banking); Processing