Urgent Care Medical Assistant

The Medical Assistant supports the delivery of high-quality, patient-centered care within Banner Health Urgent Care. This position assists healthcare providers with clinical procedures, patient assessments, and administrative duties to ensure efficient clinic operation. The Medical Assistant must demonstrate flexibility and professionalism while providing compassionate care in a fast-paced environment. Full-time position working three (3) 12-hour shifts per week on a variable schedule that is not Monday-Friday; availability for weekends, holidays, and rotating shifts is required. Uncertified Medical Assistants will be considered with proof of completion of a formal Medical Assistant education program and will have 12 months from hire date to obtain national certification.

Responsibilities

Prepares patients for exam and treatment by taking and recording vital signs, symptoms and other measurements, recording chief complaint and documenting pain scores; Reports changes in patient condition to the clinician; Assists providers with exams and minor in-office procedures, including blood pressure, respiration, heart rate/pulse, temperature, phlebotomy, ear irrigation and EKGs; Acts as chaperone as needed; Prioritizes patient flow through the clinical process; Coordinates and manages patient care, including pre-certifications, referrals, authorizations, prescriptions and scheduling; Communicates test results to patients; May administer medications per established policies or as directed; Provides clerical support and complete, accurate medical records and billing information; Maintains a clean, functional environment, including cleaning and disinfection of equipment and exam rooms; Performs basic equipment maintenance and coordinates repairs; Orders supplies, stocks patient care areas and handles medication ordering and expired medication/equipment and recall tasks; Develops and maintains effective communication with external and internal customers; Completes on-boarding/orientation, including simulation training; Works under the direct supervision of providers and interacts with staff, physicians, patients, families and external contacts; Floats to other Banner Health Urgent Care clinics in the surrounding area based on operational needs

Requirements

High school diploma/GED or equivalent working knowledge; Completion of a Banner approved medical assistant training program that also meets state defined regulations; Active Medical Assistant Certification (RMA from AMT, CMA from AAMA, CCMA from NHA, or NCMA from NCCT); BLS certification required upon hire; Strong computer skills, including the ability to work with medical software; Exceptional interpersonal and communication skills; Ability to manage multiple changing priorities in an effective and organized fashion; Employees in a Behavioral Health clinical setting that serves children must possess an Arizona Fingerprint Clearance Card at hire and maintain it for employment; Arizona Criminal History Affidavit must be signed upon hire

Nice to have

Experience with office medical procedures and treatments; Knowledge of insurance, managed care operations, EMR and scheduling software; Additional related education and/or experience

Benefits

Investment in training, education, and career development; Support for professional growth