User Experience Researcher

Strata is driven by our people solving problems together. We embrace learning, collaboration, and continuous career growth. Together, we lift our customers, our products, our company, and our community. As a UX Researcher, you will work directly with our user experience team to help many of the nation’s leading hospitals, universities, and financial institutions make better decisions with their financial, operational, and strategic data so they can care for their communities. This UX Researcher role is all about working with Product Managers and UX Designers to solve complex problems by uncovering the needs and pain points of our users and turning insights into actionable solutions and product decisions.

Responsibilities

Conduct generative and evaluative research to uncover user needs, behaviors, and motivations, guiding the product team through all stages of product development; Be the voice of the user in cross-functional team discussions, advocating for user needs while balancing business objectives and constraints; Help foster a user-centric culture by refining unclear questions into clear research opportunities, sharing insights across teams, and ensuring those insights help shape product decisions from discovery through launch; Brainstorm research questions with other research team members; Work with product manager and design partners to uncover knowledge gaps; Review findings and recommendations with design partner; Guide team through pros and cons of research plan and questions along with decision-making process

Requirements

Relevant research experience within an agile team; 2+ years of professional user research experience on product teams; Ability to navigate both clear and ambiguous problem spaces, selecting appropriate research methods and adapting approach based on project constraints; Ability to synthesize findings into clear, actionable insights and recommendations that inform product decisions; Strong organizational skills, with the ability to manage and prioritize work and independently drive research projects forward; A body of past work that showcases strong core research skills including generative research, evaluative research, analysis, and generating actionable insights; Experience incorporating quantitative data into research (e.g., product analytics, surveys, or behavioral metrics) to complement qualitative insights; Feel comfortable sharing expertise and offering research advice in group settings; Fearlessly dig into existing research and new research to understand users’ needs; Contribute to problem discovery activities; Create research plans, coordinate recruitment, talk to users, share relevant insights with stakeholders; Become an expert in the research repository and help maintain it; Ask tough questions, identify assumptions, discuss new ideas, and remain open to opposing viewpoints; Actively contribute to growth and development of the research function; Show initiative in end-to-end ownership of research studies

Nice to have

SaaS, finance, or healthcare experience highly preferred; Familiarity with product analytics tools (e.g., Pendo or similar) and an interest in leveraging usage data to inform research; Interest in incorporating AI tools into research workflows (e.g., synthesis, analysis, or operational efficiency), while maintaining research quality and rigor

Benefits

Retirement benefits; Health and welfare benefits; Paid time off; Parental leave; Life and accident insurance; Voluntary and well-being benefits; Annual bonus based on individual and company performance; Discretionary variable pay programs