Usher/Ticket Taker

Responsibilities

Take tickets at the entrance of the Facilities; Seat guests according to ticket numbers and assist guests with all questions or concerns; Monitor door entrances and exits, keeping unauthorized persons out of restricted areas; Handle all needs for guests with disabilities including ticketing, entrance/exiting, seating and overall ADA compliance; Patrol and maintain Front of House area of the Facilities, ensuring that all areas are clean, safe and secure; Report incidents and related activities; Ensure that each guest attempting to enter the facility has a correct ticket for that event; Maintain a smooth flow of traffic into facility; Read each ticket for correct event, date and time; Can tickets quickly and efficiently, depositing part of the ticket into the drop box and returning the other part to the guest; Handle minor problems and guest complaints in a calm, professional, courteous and timely manner; Provide special direction to guests in regard to handicapped seating, lost and found articles, restroom locations and event information; Monitor assigned areas for accidents and unsafe conditions and report violations to appropriate personnel; Check assigned areas before, during and directly after events for damage and lost articles; Greet guests as they approach seating area, check tickets, and direct guests to assigned seats; Monitor assigned section throughout the event for unruly guests, accidents and unsafe conditions; Attend event staff meetings, pre-event meetings and training classes; Ramp guard: remain stationed at designated ramp location, monitor and control access to ramp area, direct guests and employees through designated lobby entrance and Evolv security screening, maintain communication with Lobby Supervisor, notify supervisor before leaving post, and ensure continuous coverage

Requirements

Highschool Diploma/GED