Vendor Operations Manager (External Services)

We are the first interest-free and no-annual-fee credit card in Mexico, designed to simplify personal finances and give users complete control through a mobile app. Our mission is to empower people to make smarter financial decisions by offering flexibility, transparency, and access to modern financial products. As we continue to scale, we are looking for a Vendor Operations Manager to own relationships and operational processes with our external partners and service providers. We are looking for a Vendor Operations Manager to join the NOVACARD Risk Tech team. In this role, you will be responsible for coordinating external service providers, maintaining operational relationships with partners, monitoring service quality and costs, supporting integrations, and ensuring the continuity of critical business processes. You will work closely with Risk Tech, Product, Operations, Finance, Customer Support, Compliance, and external vendors to ensure that our external services operate reliably, efficiently, and cost-effectively.

Responsibilities

Own day-to-day communication with external vendors and service providers; Coordinate incident resolution and follow-up activities with partners; Track SLA compliance and service performance; Organize operational reviews and regular follow-up meetings; Escalate critical issues and drive resolution; Coordinate contract renewals and vendor-related operational activities; Coordinate operational processes related to credit bureaus, KYC providers, fraud prevention services, identity verification solutions, banking data providers, and other external partners; Support onboarding of new vendors and services; Coordinate testing and validation activities for new integrations and changes; Maintain operational documentation and process runbooks; Ensure business continuity for vendor-dependent processes; Coordinate periodic reporting processes with external organizations and bureaus; Prepare, validate, and submit required files and reports; Monitor report quality and resolve discrepancies; Maintain documentation and supporting evidence required for audits and compliance requests; Monitor service usage and operational costs; Validate invoices and vendor charges; Reconcile billing discrepancies with providers; Support budgeting and forecasting activities related to external services; Coordinate investigation of incidents involving external providers; Collect logs, examples, and supporting evidence; Communicate with vendors during production incidents; Track corrective actions and post-incident follow-up activities; Drive resolution of recurring operational issues; Work closely with Risk Tech, Product, Operations, Customer Support, Finance, Compliance, and Data teams; Coordinate implementation of process improvements and automation initiatives; Ensure alignment between business requirements and vendor capabilities

Requirements

Native or fluent Spanish; English B2+ (written and spoken); 3+ years of experience in fintech, banking, payments, lending, or technology companies; Experience managing external vendors, partners, or service providers; Strong stakeholder management and communication skills; Experience coordinating operational processes and production incidents; Advanced Excel or Google Sheets skills; Strong analytical and problem-solving mindset; Ability to manage multiple priorities in a fast-paced environment; Strong attention to detail and process ownership

Nice to have

Experience working with credit bureaus, KYC providers, fraud prevention solutions, identity verification platforms, or financial data providers; Experience in lending, credit cards, digital banking, or fintech products; Basic SQL knowledge; Experience working with APIs and technical integrations; Experience validating invoices and vendor billing; Familiarity with Jira, Confluence, Notion, or similar tools

Benefits

Opportunity to work on a fast-growing fintech product in Mexico; High ownership and direct impact on critical business operations; International and collaborative environment; Competitive compensation package; Professional growth opportunities within Risk Tech and Operations; Exposure to leading fintech, KYC, fraud prevention, and credit bureau partners