Veterinary Assistant

Riverdale Park Animal Hospital is seeking a versatile and team-oriented veterinary professional to support both reception and technician duties. The role suits someone who enjoys working directly with clients as well as providing hands-on patient care. The hospital describes its approach as personalized, fear-free care with a focus on comfort, wellness, and clear communication, and it is ASL-friendly and offers support in English and Spanish.

Responsibilities

Greet and welcome clients and patients; Answer phones, emails, and client questions while appropriately triaging concerns; Schedule appointments to maximize efficiency and daily hospital flow; Check clients in and out and accurately process payments; Provide compassionate and discreet emotional support to clients; Communicate effectively with clients regarding their pets' care and medical outcomes; Maintain the cleanliness and visual appeal of the reception area; Provide hands-on patient care and assist veterinarians with appointments and procedures; Safely and confidently perform animal restraint; Assist with venipuncture, blood collection, sample preparation, and other technical procedures; Utilize and maintain knowledge of medical equipment and laboratory processes, including IDEXX laboratory equipment; Assist with diagnostics, treatments, and patient monitoring as directed by the veterinarian; Work collaboratively with the entire hospital team to provide high-quality patient care

Requirements

Minimum of 1 year of experience in a general veterinary practice; Strong technical skills, including animal restraint and venipuncture; Working knowledge of veterinary medicine and common medical procedures; Compassionate, calm, team-oriented, and able to multitask in a fast-paced environment; Strong communication and client service skills; Highly organized with strong computer skills; Self-starter with a desire to continue developing veterinary knowledge and technical skills; Ability to confidently transition between front-desk and patient-care responsibilities based on hospital needs; Must be able to withstand unpleasant odors and noises; Hiring may be contingent on a satisfactory pre-employment screening

Nice to have

Experience working in both veterinary reception and technician roles; Fluent in Spanish and English (preferred, not required); Desire to continue developing veterinary knowledge and technical skills

Benefits

Comprehensive benefits (health, dental, vision, liability, 401k and 401K matching program, life and supplemental insurance, HSA, FSA); Employee Assistance Program; Paid vacation and sick time for all employees; Paid bereavement program; Paid parental leave program; Competitive compensation; Continuing education allowance (applies to licensed/registered/certified roles); Tuition reimbursement program available to any AVMA Accredited Veterinary Technology Program; Career development opportunities; Referral bonus program for most positions; Additional benefits may be available (e.g., personal pet discounts, holiday pay, uniform allowance, bonuses); Virtual and hands-on training and continuing development