Veterinary Receptionist (Care Coordinator)

PetVet Care Centers' Grass Valley Veterinary Hospital is currently seeking a Veterinary Receptionist (Care Coordinator) to join our team! At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter. Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist. Grass Valley Veterinary Hospital in Grass Valley, CA is a warm, small-animal general practice where compassionate care and teamwork come first.

Responsibilities

Provides excellent customer service in-person, over the phone, and during high-stress situations; Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments; Handles basic medical emergencies for pets and owners, ensuring safety and well-being; Assists with medication pickups, inquiries, and provides information about services and products; Inputs and manages data in practice management software, including billing and accounts; Assists with retail sales, weighing pets, processing faxes, and maintaining records; Reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Requirements

Must be at least 18 years of age or older; High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience; Candidates must be flexible with scheduling

Nice to have

Some veterinary experience preferred; Receptionist and/or customer service experience preferred

Benefits

Local autonomy with national support; Career mobility and development opportunities; A collaborative, inclusive environment where your wellbeing comes first; Supportive of individuals looking to grow their veterinary careers